Naturo Natural Pet Food

I bought some food which was mouldy, I sent photos to naturo who said that I could destroy the evidence, packet etc. After a six week investigation they decided that the fault lay with the retailer. How the packet became split in side a sealed box I’m not sure. But they have told me there investigations findings are final. They have now advised me to go back to the retailer with no evidence etc, as they advised to destroy. Very poor customer service, would not recommend The response from naturo food is not correct they did not respond to my complaint until the 19th of November and I have the e mail as evidence if needed

my dog likes the food however the delivery of over 20 cans out of 24 all arrived damaged and dented. I asked the company to advise if my pet was safe to eat the food. It took over two weeks for their investigations only to end up blaming the courier company for the damage. I have been given a gesture of goodwill payment. I would prefer a Company that holds their hands up and admits they are at fault and deals with a problem quickly without having to chase constantly.

I've ordered from Naturo for several years, on a regular monthly basis. Their customer service is excellent and they respond very quickly to queries. Their delivery has always been fast and has remained so throughout the difficulties of the last 12 months. The dogs only have Naturo products.