Naturo Natural Pet Food

Having fed my dogs a tinned brand, that I was told was the best, I came across Naturo. When I opened it, I thought I’d picked up a tray of pie filling for humans! The look and smell of it was so good! Carrots, peas, potatoes, rice, all nestled in a meaty base! My dogs loved it! Clean bowls every night! How did I not know about this before??? Highly recommended!

Really quick delivery. Delivered during the time slot. My dog loves this food and it's great value. I've got her on the Duck varieties as she cannot tolerate chicken. It suits her system perfectly!! Highly recommend Naturo.

Quick delivery and I have a lovely card from the naturo team sending thoughts of the pasing of my dog jake thankyou guys so much xx

I have been using Naturo for quite a few years now and have never had cause for complaint. I wanted to write a review based on my delivery I received at Christmas (but just got round to it!) Inside our normal delivery was a cute Christmas toy for our dogs to share, plus a packet of Christmas tree shaped biscuits. These were added to our order free of charge and this was a lovely touch. Thank you

I have moved my four boys 3 Airedales and an Irish Terrier over to this food just recently and they seem to be enjoying all flavours . The two older Airedales are extremely fussy and I have been pleasantly surprised that they are eager to have their dinnner each evening.

Ive been giving Naturo to all my dogs for the last 10 years. Out of all the dog foods, i trust this brand the most. I dont feel they are hiding any nasty ingredients and the subscription services works so well. I would always recommend Naturo to any new dog owner

have been feeding my Dog for years on Naturo, only recently started buying online for ease and choice have no problems with the food or the service, all good

I made a complaint June 2023 after receiving mouldy food. The response was no issues found with the batch number concerned. I have given Naturo the benefit of the doubt but since then I have opened food containers that looked as if they were in process of going mouldy. This week my dog is very unwell, vomiting and loose stools, I think the food is to blame now as I closely control his diet. Having now read through the THIRTY TWO% of 1 star reviews and the numerous accounts of mouldy food I am reminded of the post office scandal, where the company response is your the only one having this problem. I have just received our next subscription order, I will be calling them tomorrow to return it and cancel the subscription, my dog is too important to me to risk poisoning him with mouldy food. It's a real shame as the product is decent when it's fresh and untainted. I note your reply below and simply remark that having reviewed other well known brands reviews a very small minority have instances of mould in products, Naturo on the other hand have several, you are implying that all the markedly high number of customers receiving mould on Naturo products is down to improper product handling or poor transport conditions? You really think that Naturo are never at fault, as I said this has all the hallmarks of the post office affair where the public are being told nothing to see here ?

delivered on time - good communication

The customer service team were very helpful when I had a query. Also very convenient delivery straight to home, saves carrying heavy boxes from supermarket. I was notified when next payment and delivery was due which was very helpful.

Great quality food and good price. I like it that we have an option to subscribe so our dog never runs out of his favourite meals :)

After my old dog starting having problems with his food I decided he needed a natural food source. Ryley is 13 in April and Naturo dog food has been the best food I could have chosen for him. He now enjoys his food and people can’t believe his age as his coat is shiny and his energy levels have risen. I am so pleased I made the change. Also buying on line and in bulk the discount is a bonus.

I've been using Naturo for the last 6 months on a subscription, a couple of times they've randomly cancelled my subscription without reason but they email me and I fix it, this month they suspended my order but sent no email, no notice and didn't attempt to take a payment, I've gone online to try and reactivate it and can't, and it won't even let me cancel and start a new subscription, all the subscription options have been removed but there is still signed telling you to subscribe, no one is picking up the phone.

Food is great and comes well packaged . Also sent a free gift for Xmas which was nice. Removed 1 star tho as out of 3 deliveries 2 were late which could be a big issue if your unable to go shopping for some reason and you rely on delivery's being on time

My dog is 3 in April and it has taken 2 years to find a prepared dog food that suits her delicate tummy. So many different foods caused upsets-both ends unfortunately and constant medication. We cannot praise this food highly enough. She's a small 10kg and now settled on 3 small meals daily of grain and wheat free with herb gravy and is thriving on it. If only we had tried this food earlier as have had no problems for the last seven months now. Her sister had terrible skin and ear problems but is also doing much better since changing food, amongst other things. We have a new puppy and are going to move her onto Naturo puppy food as soon as we can as the food seems to be much tastier than Pedigree, to her anyway :) Subscription is brilliant - can pause or order more earlier if needed. It's a bit cheaper buying direct than from supermarket and you also get a small discount and free delivery. That way you can get all the different varieties. Big discount for first subscription so great trial price. As I said, this food can't be praised highly enough for settling our dog's delicate tummy *****

Delivery seemed smooth although I had no tracking details sent. The packages arrived undamaged. This suits my pooch as she can't have wheat and has a very sensitive tummy. Overall good product and a nice incentive that you get 50% off your first subscription order.

My order arrived on time, slightly bashed up box, but that’s the fault of the courier. This is the first delivery of my subscription so cannot comment on the ease of making changes just yet. The price was an incentive with 50%off the first order. So far so good.

Good quality wet food , my dogs love , also the dry food sorted out one of my dogs tummy troubles, we tried lots of dry food , this is only one that agrees with him. Easy to order in bulk too.

The product is great but they do not seem to be organised enough to meet my needs. My subscription renewed 1st Nov, I was charged straight away. I did not receive the product until the 5th, (no updates so I was frantically trying to buy dog food elsewhere) then on the 7th I started receiving emails apologising that my delivery had not yet been dispatched. They explained they had staffing issues. I appreciate we all have difficult moments in retail, I work in retail myself but they need to remember the product isn't a luxury to their clients, it is a necessity. If I don't receive it on time I can't just feed my dogs any old thing I find in the fridge. I have subsequently cancelled my subscription service as I don't think it's reliable. The regular tins I can just buy from my supermarket, the low fat trays I will probably just place one off orders for and stock up so that I am not worried. I appreciate you are offering free delivery as an incentive but you are also using next day DPD service which is a very efficient service. Why are you waiting 4 days to hand the product over to DPD? If I had paid for the delivery would you have made my order a priority? Better organisation needed.

Smells terrible, dogs poop is orange and smells exactly like the food which is concerning. We persevered as my partner had set up a subscribe and save, first month was fine, second month half our order was missing, we chased and chased before eventually being refunded after the next months was on the way. 1 of 3 boxes arrived. 2 weeks later another arrived with trays crushed and leaking. The 3rd never arrived. Despite chasing and promises of replacements and refunds we're 2 months on and still no refund. We'd cancelled and switched brands by the time we even contacted them in the third month as we expect better for the cost and our dogs deserve better, disgusting food and disgusting service, one to avoid if you plan on keeping your dogs fed and healthy.