Naturo Natural Pet Food

Delivered on time. Tried different varieties for a fussy gluten free German shepherd. Clean bowl in record time. Excellent value, unbeatable.

I’ve ordered from Naturo a total of three times. On the first occasion Naturo lost my order and I had to send a number of emails to the customer service team before my order was despatched. On the second occasion, two of the foil trays had burst open so I had to throw them away. On the third and final order I opened one of the trays and noticed that there seemed to be what looked like fat sitting on the top of the dog meat. My dog has previously been very ill with pancreatitis so I have to be very cautious with his food. When I peeled back the whole foil, the contents of the tray was completely mouldy at one end. I put the first and second experience down to bad luck, but having had bad experiences on three consecutive occasions I definitely won’t be ordering again. Update 6 Apr 24 Received a standard reply from Naturo to my review asking me to contact them. Much as I'd like to believe that Naturo will do something about my comments, I know from first hand experience just how bad their customer service is, so I won't waste my time! At the end of the day, Naturo already have my name, email address, home address, card details etc so why don't they try contacting me instead of paying lip service to my comments and those of multiple other customers who've experienced the same issue? They clearly have an issue in their supply chain which they're simply not addressing and having footed out £4,500 to my vets to deal with my dog's pancreatitis, I'm not prepared to purchase repeatedly substandard goods that pose a further risk to his health. I've found an alternate product and definitely won't be back.

Dispatched quickly but unfortunately not kept updated about delivery date by Royal Mail. We did have a fussy miniature schnauzer who has now settled very well on a mix of biscuits and Naturo wet food. I have just bought Naturo dry dog food so hoping she likes this just as much.

Our dog does like Naturo but it would be nice if they did the 400grm in more Flavors as she doesn’t like the fish so is stuck with chicken and turkey which are sumilar

Our dog loves the lamb and vegetable wet food. He has allergies so pure food suits him best.

This food was recommended by someone in the Bedlington terrier group I follow on Facebook. My dog had been having very runny poops so I decided to give it a try. Honestly, what a transformation! He is waiting as soon as he smells the tray open, doesn’t have to be encouraged to eat, clean dish every time 😃 I ordered a selection of food, tins in gravy, trays and dried. The tins and trays arrived within two days, still waiting for the dry food (we have had a bank holiday weekend). So far I think my dog prefers the trays, whichever I feed him there’s nothing left. More importantly, his poops are much better I can actually pick them up rather than scoop! Definitely going to order more.

Great service, order always received promptly.

Nearly lost my dog feeding this! Bones bones and more bones built up caused blood in poo and gave him pancreatitis due to the build up! Absolutely awful product stay clear!!!!!!

Excellent service from ordering to delivery High quality food which my dog loves

Fast delivery great communication on order and our dog loves Naturo recommend to all

Very efficient. Delivery good and easy to update subscription

Decent prices, if you order enough volume (NB prices in Tesco are cheaper than your own website). Good delivery. Most importantly, my dogs really like the food.

I have been having a regular order from Naturo for my three dogs for a few months now. I have been really happy with the excellent service, my dogs love the food, especially one of my dogs who has many allergies and has never been so well since he changed to senior Turkey Naturo. Customer service have also been helpful dealing with any queries promptly and efficiently. I will continue ordering this product as both me and my furbabies are very pleased with the product and excellent service.

Excellent for all 10 of my dogs and all different breeds and very quick delivery couldn’t rate this food enough

Fabulous service. I use the subscription service. It’s cheaper than I can purchase it anywhere else. Always comes on time. Very flexible. And my dogs love the food. Delivered to my door. Easy. Brilliant. Recommended.

Excellent food I have a very fussy Labrador and he loves it xx

Our pooch loves his Naturo food. We have a mix of trays, cans and dry food to mix it up for him. There is always a good variety to choose from, we go for the grain free variants, which he loves. Always great service, but I noticed my last delivery was by Royal Mail rather than DPD. Unfortunately, I was not advised of a date or time, or either notified that our packages had even been delivered. DPD used to do all of this, which helps, because I always make provision to be at home for the delivery and not for it to sit on my door step. Hopefully the delivery process can be rectified.

The quality of Naturo dog food is so good, The order was delivered quickly and as expected. Our dog loves all the varieties.

Ordered months supply for my 2 dogs. Got discount for 1st order and discount for monthly supply. Great offer. Delivery arrived with 3 days. Great service

Great first time experience of ordering from Naturo online. I usually buy in the shops but with it becoming harder to find in my usual supermarket I went online. The subscription service will be really helpful in making sure I never run out of my dogs favourite food! Delivery was super quick. However there was a lot of packaging in the order.