Review summary

National Car-rentals has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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wr

william ridgley

1 out of 5 stars
If I could give zero stars

If I could give zero stars, trust me, I would this car company is probably one of the worst companies in America comes to service. They have no etiquette when it comes to business and taking care of customers they lie and try to blame customers for their deficiency, I rented the car to show up at the place just for the card not to be available in the associate. Try to blame me because I was late even though I was at the location before closed I called customer service to come to find out that she had lied to 24 hours to pick up your car not supposed to find a car and I’ll just tell you sorry you’re on a clock. That’s what this associate did then proceeded to call customer service And get an explanation why I did not have a car come to find out they did not have cars at that location for the entire day and the associate lied to me at the station they escalated my case to supposedly a regional manager to help me out and I never received a single call from any manager or any person Place companies like this eventually go out of business because they forget the customers are really what they fix their competency in terms of dealing with the public. I’ve only had one other customer service interaction that was worse than this, and that was with American Airlines where they lie to their customers to cover their ass like national car rental buyer beware looking through your history. It looks like they do not give a shit about their customers.

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UM

Usman Mohammed

1 out of 5 stars
I placed an online booking through our…

I placed an online booking through our corporate account on Thursday, 10th July. To my disappointment, I didn’t receive any communication until Saturday morning—only to be told that the vehicle I booked wasn’t available. This last-minute notice was frustrating enough, but what followed was completely unacceptable. The staff member who contacted me, claiming to be the manager, was extremely rude and unprofessional throughout the call. She spoke over me repeatedly, wouldn’t allow me to explain my situation, and her tone was downright abusive. As a regular customer who has rented from various Enterprise branches for years, I was shocked by this behaviour. If this is the standard of customer service from someone in a managerial position, it raises serious questions about the training and leadership at this branch. A manager should be setting the tone for professionalism—not contributing to a toxic experience. Needless to say, I will be avoiding this branch in future. I highly recommend others do the same until clear improvements are made in customer service and communication.

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C

Consumer

1 out of 5 stars
Arnaque véhicule loué à Édimbourg pour…

Arnaque ,véhicule loué à Édimbourg pour 5 jours. Aucun souci pendant le séjour ni restitution (clés déposée dans une boîte aux lettres). Et , 15 jours après notre retour, on nous réclame 500£ pour une 1/2 coque de clé manquante. Clé qui nous a été remise en main propre dans cet état, 1/2 coque manquante et scotchée, mais que nous n’avions pas malheureusement pas signalé. Cela ne gênait pas le fonctionnement du véhicule et le loueur ne pouvait pas l’ignorer car la clé avait était “temporairement” réparée par ses soins avant nous l’être confiée. Désormais, ils nous signalent que le véhicule a été immobilisé pendant 5 jours à cause de cette 1/2 coque manquante et appliquent des frais de dossier et de réparation exorbitants. C’est notre bonne foi contre celle du loueur. Nous sommes loin, difficile de s’expliquer et la restitution s’est faite dans une boîte aux lettres. Nous sommes piégés par un système qui défend le loueur mais pas le locataire, avec des mises en demeure inadmissible pour une 1/2 coque de clé en plastique comme si nous étions des délinquants. Aucune possibilité de discuter sauf peut être maintenant en portant plainte pour abus avec notre assistance juridique. Donc il est indispensable de noter tout défaut même minime lors de la réception d’un véhicule. Les assurances des CB ne prennent pas en charge les dommages aux clés. Donc aucun recours possible. Encore un exemple des arnaques rencontrées avec des agences de location de véhicules.

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KP

Kevin Peters

2 out of 5 stars
Beware National Roadside Assistance. Pay for the roadside when you rent

The branch employees themselves, outstanding. National's Roadside assistance is awful. The big slogan is your safety is our priority yet they made me put a donut on the rental jacking up my back and having me drive through East Saint Louis on Hwy 70 going 40 mph with the hazard lights on. No one in E St Louis cares if you have an issue. Better get out of the way. Probably the most harrowing experience of my life. One of the 5 people I spoke to in Roadside even hung up on me because I told him I was not pulling over on that hwy and calling the police.

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All reviews

135 total • Write a review

Showing 101 - 110 of 131 reviews
S

Never again.

Never again. Everything was fine until they had to block the deposit on the visa. The machine didn't accept the card however it was visa and we've also paid something in hong Kong with that same card. She said we had to have permission from our bank to use the card, but that visa is accepted worldwide and haven't had any problems before at any car rental company. I also tried with maestro and that didn't work either, even though the bank activated that card to work worldwide so there was clearly something wrong with their payment system. The lady at the counter said she couldn't help us and couldn't give us the car. After some discussion we decided to call a cab for 60 dollars and go to our first host. She couldn't believe our story either. We went to the supermarket to test the card and of course it worked. Our host gave us a ride back to the airport and in the meanwhile someone else was at the counter. He was checking our documents, saw us coming and told us he was sorry for the trouble before, and he believed our card worked and that the paiment system was the cause. When returning the car the man at the counter asked our feedback on the service and I told him it was "not good". A lady jumped in and asked about our experience so I told her the story. She wasn't really understanding and told us they indeed can't give a car when the visa is not working. However she also said they have often problems with the paiment system. She told us we had to have permission from our bank for the visa card so National would be sure they would get their money. But we already paid Rentalcars so I don't think we are responsible for what happens between national and rentalcars. We already paid for the car so why would we have to prove we've had enough money... She said that if we had booked directly via National we wouldn't have had this issue. However I don't see how this has anything to do with that since the key problem was that the paiment system didn't work properly. I asked to at least give our money back from the cab, but they wouldn't. Not understanding at all, not flexible and not admitting their mistakes.

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CR

Abusive Manager

I had a horrific, abusive experience at National Car Rental in Victoria, BC with manager Rummy Sihota. I booked a car rental on Expedia and, upon arrival, he stated matter of factly they did not have any vehicle for me and offered no apology. I expressed upset that they allowed me to reserve a car when there was not one available. He said I could take a larger car (a mini SUV) that had a crack in the windshield. Being without options to get to my doctor's appointment in Duncan, I said okay, and asked if I could please have a courtesy discount for the extra cost of gas, for the larger car that I did not want (I prefer to drive a smaller car), and because they had given a reservation and not kept their agreement. He said no, and that $30 a day is not much money for a car rental. I was very frustrated and told him that I would be leaving a negative review because of my experience. He got upset and said that I was threatening him. I said that I was not threatening him, but rather I was letting him know that this is extremely poor customer service and is unacceptable. He told the employee to cancel my reservation, told me that he would no longer rent a car to me, and then ordered the employee to, "Go back outside and keep cleaning!" I said that I would now be making a formal complaint. He stated it didn't matter because he's the manager. I said I would go to the district level and he made a comment that it wouldn't matter and then told me to get out of the store. I demanded his business card. He gave it to me and ordered me to leave and said, "Maybe if you were nicer, I would have given you a discount," and then said something else. I turned around and asked him what he said and he said, "Nevermind," and then yelled at me to, "Get off of this property!" multiple times. I have never been so traumatized or treated so horrifically at a business in all of my life. Not only should he have, at the very least, sincerely apologized for not having a car for me, if he would not give me a discount as a good will gesture, he should have kept himself in control. I made a complaint at National's corporate office, and will follow up until I know this has been investigated and handled. I also urge the company to review this location and manager's complaint record and employee turnover, because the abusive way he treated me and his employee was terrible and absolutely unacceptable. I ended up going next door to Budget and was treated well and got a vehicle for a lower price without being subjected to abuse. Note: It's been 26 days since I called and made my complaint to National Car Rental, and management has not contacted me, which shows their lack of concern for customer abuse and is unacceptable. Go elsewhere.

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LP

THIEVES

I rented a car from them in Dubai and they actually stole the money from my credit card, claiming that they took it to pay the fine which I received, but they refused to prove the fines documents. BE CAREFUL, DON'T RENT CAR from them, and don't pay any deposit to them!!

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N

FRAUD!

FRAUD!! DO NOT RENT FROM THIS COMPANY!! I am in the process if disputing a claim for over 2k in damage to a car I rented from National in early October 2020. I am an Emerald Member and with that I have contactless pickup. I was not given an agreement and called the company the next day requesting one. It was never sent. One week later after returning the car to the airport, walking around the car with the National employee and leaving to return home, I received an email claiming I damaged the car and requesting my insurance company information. 4 weeks later, I received pictures of the car with roof damage that looks like someone used the roof for moving purposes or very very heavy luggage. I was traveling by myself with a small bag that went in the trunk. The car looked exactly as it did when I picked it up. It's very easy to claim damage to a roof as I am sure most customers do not inspect the roof. This damage was done by either an employee, or the customer after me. There are no time stamps on their images. COMPLETE FRAUD. They know their customers are going to submit a claim to their insurance company. Be very careful!! TAKE PICTURES!! Do not trust them!!

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MB

This was the worst car service ever

This was the worst car service ever. The 2020 Discovery broke down on us 3 times. Then they did not have another vehicle to replace it. I came in to Atlanta from out of town and reserved a premium Elite Suv. First day wheel axle was messed up which caused it to get a flat tire. Day 2 returned it to the airport they gave me another vehicle, later that evening that car did not start, triple A came and sad the battery was dead and the transmission was slipping. Did not drive it at all that day had to get a ride to an event. Day 3 drove it to another event on the way to the event the transmission went as I was getting off the highway. Pulled over in the parking lot, the car could not even go in park. Called Triple A again they came towed it. Called National customer service and they had no other vehicles to give us.. SO I was stuck at this event with no way back to the hotel or no rental car for the remaining of my trip.. I still have yet talked to a manager on the phone or get my deposit back.

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WR

Where do I even begin

Where do I even begin? As previous reviews this week before me have stated, I too wish I could give my entire Enterprise experience, including my encounter with branch manger Christian D. Scalise and extremely rude staff (Chloe, Alice, etc), a ZERO star. From the very beginning of this trip it started out with chaos. They have absolutely taken advantage of me as a visitor and are trying to blame me for damage that I did not cause. This comes after failing to assist me as their customer in an emergency earlier in the week despite it being their legal responsibility. They tried to charge me over £300 to come help me and then when I called them out, they quickly started changing their story and tone. I reached out to the manager Christian Scalise numerous times during this issue for assistance and to inform him of how unprofessional his team was acting and got no response until I emailed him fuming and got an email back way later. I since have again tried to reach him again this morning by both phone and email after I was accused of a piece of a tire treading falling off, stating they need to now charge me for ANOTHER tire?! This is an absolute joke and high way robbery. I will be writing to their corporate headquarters in addition to my credit card company to document this extortion. AVOID AT ALL COST

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MM

Horrible

Horrible. Never rent from them! They refused to rent to me and Wisecars refused to return my deposit.

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DD

We rented a vehicle from DTW with a one…

We rented a vehicle from DTW with a one way rental to SJC. We received the detailed receipt on the day that the vehicle was returned. Two days later, as instructed I asked to use 7 of my free days to help pay for the 2 week rental. Well, the bill went up over $2,400 for a bill and receipt that was $795.74, without using my 7 free days. Well, I was not given any credit for my free days nor were the 7 free days given back to me. I have made many calls and went to the airport rental at Detroit and sill do not have anything correct. It is very upsetting to keep on talking to people that cannot do their job. It took us 3 trips to Detroit airport to get a vehicle and then they changed places to get a vehicle. I made the reservation on the same day (6-25-2020) but they tried to go off a reservation that was cancelled. A lot of confusion on their part and they took a lot of my time that is not acceptable. Ford Motor Co., who is my company will definitely find out about the poor service.

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MG

I rented a car in toronto airport

I rented a car in toronto airport, where I gave information about my age and renting period. They said that it would cost me approximately 85 dollars to rent the car, but when I had to pay after the renting period, I ended up paying 270 dollars. They just put on a lot of extra fees, that they didn't inform me about. Never renting here again!

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NR

National Car Hire - Dubai Terminal 3, stole 2500 Dirhams, a year after my car hire

National Car Hire at Dubai Airport (Terminal 3, Alamo is same company) stole 2500 Dirhams from my credit-card a year after car hire with them in UAE. I know currently businesses are struggling but this is plainly theft and I hope UAE authorities take notice. There is no number you can currently ring to query transaction. They are just going through old files and putting through charges. Shame on them. No Tourist will ever return at this rate.

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