National Car-rentals
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I placed an online booking through our…
I placed an online booking through our corporate account on Thursday, 10th July. To my disappointment, I didn’t receive any communication until Saturday morning—only to be told that the vehicle I booked wasn’t available. This last-minute notice was frustrating enough, but what followed was completely unacceptable. The staff member who contacted me, claiming to be the manager, was extremely rude and unprofessional throughout the call. She spoke over me repeatedly, wouldn’t allow me to explain my situation, and her tone was downright abusive. As a regular customer who has rented from various Enterprise branches for years, I was shocked by this behaviour. If this is the standard of customer service from someone in a managerial position, it raises serious questions about the training and leadership at this branch. A manager should be setting the tone for professionalism—not contributing to a toxic experience. Needless to say, I will be avoiding this branch in future. I highly recommend others do the same until clear improvements are made in customer service and communication.