National Car-rentals
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We rented a vehicle from DTW with a one…
We rented a vehicle from DTW with a one way rental to SJC. We received the detailed receipt on the day that the vehicle was returned. Two days later, as instructed I asked to use 7 of my free days to help pay for the 2 week rental. Well, the bill went up over $2,400 for a bill and receipt that was $795.74, without using my 7 free days. Well, I was not given any credit for my free days nor were the 7 free days given back to me. I have made many calls and went to the airport rental at Detroit and sill do not have anything correct. It is very upsetting to keep on talking to people that cannot do their job. It took us 3 trips to Detroit airport to get a vehicle and then they changed places to get a vehicle. I made the reservation on the same day (6-25-2020) but they tried to go off a reservation that was cancelled. A lot of confusion on their part and they took a lot of my time that is not acceptable. Ford Motor Co., who is my company will definitely find out about the poor service.