National Car-rentals
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FRAUD!
FRAUD!! DO NOT RENT FROM THIS COMPANY!! I am in the process if disputing a claim for over 2k in damage to a car I rented from National in early October 2020. I am an Emerald Member and with that I have contactless pickup. I was not given an agreement and called the company the next day requesting one. It was never sent. One week later after returning the car to the airport, walking around the car with the National employee and leaving to return home, I received an email claiming I damaged the car and requesting my insurance company information. 4 weeks later, I received pictures of the car with roof damage that looks like someone used the roof for moving purposes or very very heavy luggage. I was traveling by myself with a small bag that went in the trunk. The car looked exactly as it did when I picked it up. It's very easy to claim damage to a roof as I am sure most customers do not inspect the roof. This damage was done by either an employee, or the customer after me. There are no time stamps on their images. COMPLETE FRAUD. They know their customers are going to submit a claim to their insurance company. Be very careful!! TAKE PICTURES!! Do not trust them!!