National Car-rentals
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Where do I even begin
Where do I even begin? As previous reviews this week before me have stated, I too wish I could give my entire Enterprise experience, including my encounter with branch manger Christian D. Scalise and extremely rude staff (Chloe, Alice, etc), a ZERO star. From the very beginning of this trip it started out with chaos. They have absolutely taken advantage of me as a visitor and are trying to blame me for damage that I did not cause. This comes after failing to assist me as their customer in an emergency earlier in the week despite it being their legal responsibility. They tried to charge me over £300 to come help me and then when I called them out, they quickly started changing their story and tone. I reached out to the manager Christian Scalise numerous times during this issue for assistance and to inform him of how unprofessional his team was acting and got no response until I emailed him fuming and got an email back way later. I since have again tried to reach him again this morning by both phone and email after I was accused of a piece of a tire treading falling off, stating they need to now charge me for ANOTHER tire?! This is an absolute joke and high way robbery. I will be writing to their corporate headquarters in addition to my credit card company to document this extortion. AVOID AT ALL COST