9 months ago
Great customer service. You will be satisfied no mater your situation.
9 months ago
My dog loves olli! Easy transition and stress free delivery
My dog loves both the wet and baked food! I love the storage container for open wet food and the “food shovel” (as I call it) for serving the food. It makes it easy to keep things clean and organized! My dog really enjoys all the flavors and I love the dog treat extra options Ollie offers!
Very good and packaged very nicely.it was packed with dry ice .
Great communication and updates. Appreciate the reminders. Food always packed neatly and still frozen. My dog loves the food and treats!
Definitely a legit company with a great product and service.
My dog and my experience with Ollie has been characterized by efficiency guided by knowledge, and caring. The Ollie ap is easy to understand, even for a senior citizen; customer service with a responsive, live cheerful, charming human being is an Ollie joy!
When I didn’t get an email back from customer service, I called. My rep acknowledged my disappointment with the delay in response and my original concern about the damaged package and addressed getting food asap for my puppy. They had a record of my correspondence and all of my account information so the issue of replacing the food was resolved easily and proper refund for the damaged delivery - which technically wasn’t their fault - it was the delivery company.
My pup’s food arrived with some packs partially and/or completely thawed; customer service was quick to resolve the issue by allowing me the choice of replacement or refund and advised they would be looking into what changes may need to be made to be sure this didn’t happen again. We already knew the food was great, and now we know the customer service is too!
I have ordered food from Ollie in the past and my dog LOVED it! She does have an underlying medical condition that requires prescribed dog food, so we had to opt out of Ollie for now. We very much hope to be able to come back some day! The quality is great and customer service is amazing.
Gr8 food, very good in delivery option. Never have issues re: delivery! I'm very happy
My package is delivered up the mountain On the day it is sceduled. Very nice.
Mocha loves it!
Great customer service. Healthy human-grade dog food delivered right to my door. The dogs like the dry food and LOVE the fresh food. I feed the unkibble in the morning because it's quick & easy and the fresh food in the evening. My pups have lost weight, look good, and are more active.
unfortunately my dog wont eat the freshfood or kibble she only liked the jerky
UPS delivered when we not at home, so he put package inside our back porch area out of the sun.
I am not able to unscribe my account from the app and I have sent several emails and let you know my dog Roxy is not happy with this month so I would like my money back if you want it shipped back to you you will have to send me a shipping label and box in the mail paid for well I just found out from autumn of TN customer service that I am out of luck in the your dog will love this or your money back guarantee is a lie 🤥 because it only refers to the first box the trial box and after that you will pay out your butt and your dog just doesn't want to eat it anymore or they sense something wrong with it and you are out that whole amount of money no matter what poor service very bad service I have never been treated like that I have always had good reviews for things and I couldn't even cancel but they were sure able to do that
The customer service rep was able to answer all of my questions and was extremely helpful.
My senior dog loves this food. Although she will drool begging for food, she stopped wanting to eat her Blue Buffalo food. The food is incredible, she is digesting better and you can tell she feels better. This is worth it.
I canceled an order because I am going on vacation, but Ollie sent it anyway. They said that I can't get a refund unless I donate it, but I don't have time to do all that because I am leaving on my vacation the next morning.
Replacement package was received on time.
Our dogs love the food. We needed help with weight issues with one dog and received answers to our ? Very quickly. The only issue we had is we found the app somewhat confusing to use when we were trying to add a second dog. But Ollie was very helpful
Based on analysis of 30 reviews rated 1-2 stars for Ollie Dog Food
“I cancelled my very first order they apparently lost my cancellation email”
“First shipment arrived with food all thawed out”
“Unfortunately based on their lack of communication/customer service and extremely delayed shipping, I canceled before...”
“First shipment arrived with food all thawed out”
“And I told her that my discover showed a refund for Liv when I was talking to her”
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Ollie Dog Food is a subscription-based service that specializes in delivering fresh, human-grade dog food directly to customers' homes. The company focuses on providing healthy meal options made from real ingredients, including meat, fruits, and vegetables, tailored to meet the unique nutritional needs of dogs. Developed by veterinary nutritionists, Ollie's recipes are designed to be complete and balanced, ensuring that dogs receive the essential nutrients they require for optimal health. Targeting dog owners who prioritize their pets' nutrition, Ollie offers customized meal plans based on individual dog profiles. Customers can easily manage their subscriptions through the company's app, which also provides access to vet support and health tracking features. With a commitment to quality and convenience, Ollie aims to enhance the well-being of dogs while simplifying the feeding process for their owners.
Ollie Dog Food receives overwhelmingly positive feedback from customers, with many praising the quality of the food and the exceptional customer service. Reviewers frequently mention how much their dogs love the meals, highlighting successful transitions to Ollie's offerings and the variety provided. The fast delivery and prompt resolution of issues are also commonly appreciated, with several consumers noting the professionalism and understanding of the staff. However, some customers express concerns about the shipping process, particularly regarding the dry ice not being sufficient upon arrival, which can lead to thawed contents. Additionally, a few dogs are reported to be picky eaters, with some not enjoying all the vegetable components. Overall, Ollie Dog Food is well-regarded for its product quality and service, making it a favored choice among pet owners.
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