9 months ago
Great customer service. You will be satisfied no mater your situation.
9 months ago
My dog loves olli! Easy transition and stress free delivery
The food quality is great for my dog he is healthy. I like that you can switch up the order dates to fit the need of your budget and dogs needs. I only wished that USPS would get it to my door and not the post box.
Very responsive and wanted to make sure I fed my dog, Penny, the appropriate amount of calories
The customer service rep that I had today Emma was very knowledgeable and she went above and beyond to resolve the issues with my first order. Had the customer service not been Easy or The rep had been mean I probably would have immediately canceled my new membership. I am very pleased with the outcome and my little doggy Loved Her First meal from them.
Please fix your app App was kicking me out when I chose box frequency- it works now! Thank you!
My picky dog loves Ollie food. She really looks forward to it. The portion guide is great and she is now at her desired weight without her being constantly hungry. Her food came with a storage container and food scoop and it makes it really easy store the opened food. She is now having solid bm's too. Very pleased with Ollie.
After 6 years of trying every type and combination of dog food and ingredients, Ollie resolved my dog's ongoing digestive issues.
My dogs love Ollie. I add it as a topper to their dry food and they gobble it up. It’s expensive and I don’t know how long I can keep buying this food. But I have tried 3 fresh dog foods and Ollie’s is by far the best as far as packaging and the food arriving frozen and not melted, easy to serve - packages make it not as messy as one other I tried, and does not have a horrible smell as one of the other popular brands does. Cost is the only negative.
They took care of my needs and I very much appreciate it.
Really well made product, puppers is so happy and I love that it is in one day packaging, no mess no fuss! I have tried 3 different fresh pet foods and it is Ollie for the win!
🌟🌟🌟 Great food, happy dog! My dog loves this food! Her digestion improved, and her coat looks healthier. I feel good knowing she’s eating quality ingredients. Highly recommend!
Just received our 2nd delivery and couldn't be happier! Our dog is OBSESSED with the food and has definitely lost some weight so far (She's a thicker gal). It's so easy and convenient, delivery has been right on time so far. 5 out of 5 without a doubt!
Good Option. Service as expected. Wish everything wasn't a subscription and you could purchase as needed for people who like to rotate their dogs diet.
Molly loves the food and it's shipped carefully and very solid. We just lay out a meal for the next day and she goes to town. She gets a brick per day, so we give it to get in quarters three times a day.
The reps are always pleasant and helpful.
[Q.] How often have you spoken with a CSR that (1) LISTENS w/o interrupting, (2) fully UNDERSTANDS what you're saying & what you need, and (3) PRO-ACTIVELY offers a solution which completely resolves your issue? [A.] RARELY; however today was one of those rare instances! She gets it!
The food was promptly sent as scheduled anb packed well
Seems like good quality food and it ships in high quality packaging to keep it cold! My dog loves it and the price is fair!
Great food, dog loves it and it’s so easy to feed.
Our dog, Ollie, loves the food. He has lost weight. Customer service is excellent
Customer Service is amazing! When I was mistakenly over-charged by a system error, I called Ollie support and within 15 minutes I was past the robots, to a person, and sent a confirmation email of my refund. It was amazing.
Based on analysis of 30 reviews rated 1-2 stars for Ollie Dog Food
“I cancelled my very first order they apparently lost my cancellation email”
“First shipment arrived with food all thawed out”
“Unfortunately based on their lack of communication/customer service and extremely delayed shipping, I canceled before...”
“First shipment arrived with food all thawed out”
“And I told her that my discover showed a refund for Liv when I was talking to her”
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Ollie Dog Food is a subscription-based service that specializes in delivering fresh, human-grade dog food directly to customers' homes. The company focuses on providing healthy meal options made from real ingredients, including meat, fruits, and vegetables, tailored to meet the unique nutritional needs of dogs. Developed by veterinary nutritionists, Ollie's recipes are designed to be complete and balanced, ensuring that dogs receive the essential nutrients they require for optimal health. Targeting dog owners who prioritize their pets' nutrition, Ollie offers customized meal plans based on individual dog profiles. Customers can easily manage their subscriptions through the company's app, which also provides access to vet support and health tracking features. With a commitment to quality and convenience, Ollie aims to enhance the well-being of dogs while simplifying the feeding process for their owners.
Ollie Dog Food receives overwhelmingly positive feedback from customers, with many praising the quality of the food and the exceptional customer service. Reviewers frequently mention how much their dogs love the meals, highlighting successful transitions to Ollie's offerings and the variety provided. The fast delivery and prompt resolution of issues are also commonly appreciated, with several consumers noting the professionalism and understanding of the staff. However, some customers express concerns about the shipping process, particularly regarding the dry ice not being sufficient upon arrival, which can lead to thawed contents. Additionally, a few dogs are reported to be picky eaters, with some not enjoying all the vegetable components. Overall, Ollie Dog Food is well-regarded for its product quality and service, making it a favored choice among pet owners.
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