9 months ago
Great customer service. You will be satisfied no mater your situation.
9 months ago
My dog loves olli! Easy transition and stress free delivery
Food and services was great but some of the food came thawed I believe there was enough dry ice in the package other than that it’s been awesome and my dog loves it
Ollie is a phenomenal company and their customer service is outstanding. Big shout out to Jamie!
My dog loves the food and the Ollie support is very helpful
Great customer service!
VERY understanding of my pup's issues.
My dog Belle loves the food! The only downside for me is the cost! I’m trying to see how I can afford to continue!
My dog Millie really likes her new kibble, which she has in the morning and her wet food for dinner.
Love Ollie! The entire app. I’ve done health screening for Rizzo and had conversations with the team about his weight and portion size. Great group. Rizzo loves the food and his poops are awesome. Only drawback I see is it’s awfully expensive. Trying to weigh the benefits with the cost and for now we are sticking with it.
My 7 month old french bulldog loves the food and selections. The deliveries have been on time and well packaged.
Orders are easy and shipping is fast!
For the first time in 2 years our dog has not been in pain after eating. She was not interested in her food but when she did eat she would be so gassy she couldn’t eat again for days. Two weeks on Ollie and she was like a new dog, dancing for her food! It’s been a month now and she’s slimming down, not missing meals and no more gas!!!!
Although I would love a lot more flexibility with Ollie's subscription service, I am indeed more than content with the overall results I have seen in my new puppy and his overall health and appearance being on the food for months. He is certainly a healthy dog, skin and coat and energy and his motions are good and smaller as he seems to be absorbing most of the nutrients in the food. It is however quite expensive and this is certainly a limiting factor for many I am sure. There is no real way to determine the quality of the ingredients as there is no information on the farms where they source their meats, and the land and animal stewardship they adhere to on these farms in terms of quality of feed or natural grazing practices; so in that sense I am not 100% if I can even justify the price of the food. But overall i have not had a bad experience with Ollie at all, and if someone asked if they should try it i would certainly say yes.
My puppy enjoys his food and it keeps him healthy and happy. The app is easy to use and walked me through finding the right food with the right portions for my little guy. I LOVE the convenience of having healthy food delivered right to my door!
My dog Bowie loves the fresh food that comes from Ollie! He is a picky eater and is a bit overweight! Since I put him on the fresh food that you supply he has more energy!
The follow up was great
I wanted to be able to select the number of each variety I was being sent. For example, I wanted to receive 6 chicken, 11 beef, 11 pork however, they send whatever they have on hand. I’d also like to know more about the ingredients in the dry dog food.
Alexandra (Alex), Ollie Sr. Manager identified an error with my order and emailed me with her concern. Once I was able to respond, then Brittany, from Nashville, was very professional at handling the issue and resolved it immediately. Thank you, Alex & Brittany! Very easy to work with!
Ollie's personnel has answered all my questions in a timely manner. I have had to increase food quantity and that was also taken care of right away.
My girl is loving mealtime now. I needed to get her off kibble because of dental issues so decided to go with Ollie. Ollie was easy to order and she loves it. Anne is losing weight and her coat looks good. Ollie has made changing her diet much easier than i expected. They are available with advise and encouragement.
The customer service is fantastic! Even though my dog wasn’t a fan of the food, Ollie made it right. I will recommend Ollie to my friends and family.
Based on analysis of 30 reviews rated 1-2 stars for Ollie Dog Food
“I cancelled my very first order they apparently lost my cancellation email”
“First shipment arrived with food all thawed out”
“Unfortunately based on their lack of communication/customer service and extremely delayed shipping, I canceled before...”
“First shipment arrived with food all thawed out”
“And I told her that my discover showed a refund for Liv when I was talking to her”
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Ollie Dog Food is a subscription-based service that specializes in delivering fresh, human-grade dog food directly to customers' homes. The company focuses on providing healthy meal options made from real ingredients, including meat, fruits, and vegetables, tailored to meet the unique nutritional needs of dogs. Developed by veterinary nutritionists, Ollie's recipes are designed to be complete and balanced, ensuring that dogs receive the essential nutrients they require for optimal health. Targeting dog owners who prioritize their pets' nutrition, Ollie offers customized meal plans based on individual dog profiles. Customers can easily manage their subscriptions through the company's app, which also provides access to vet support and health tracking features. With a commitment to quality and convenience, Ollie aims to enhance the well-being of dogs while simplifying the feeding process for their owners.
Ollie Dog Food receives overwhelmingly positive feedback from customers, with many praising the quality of the food and the exceptional customer service. Reviewers frequently mention how much their dogs love the meals, highlighting successful transitions to Ollie's offerings and the variety provided. The fast delivery and prompt resolution of issues are also commonly appreciated, with several consumers noting the professionalism and understanding of the staff. However, some customers express concerns about the shipping process, particularly regarding the dry ice not being sufficient upon arrival, which can lead to thawed contents. Additionally, a few dogs are reported to be picky eaters, with some not enjoying all the vegetable components. Overall, Ollie Dog Food is well-regarded for its product quality and service, making it a favored choice among pet owners.
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