OL
Ollie Dog Food
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[Q.] LISTENS + UNDERSTANDS + RESOLVES
[Q.] How often have you spoken with a CSR that (1) LISTENS w/o interrupting, (2) fully UNDERSTANDS what you're saying & what you need, and (3) PRO-ACTIVELY offers a solution which completely resolves your issue? [A.] RARELY; however today was one of those rare instances! She gets it!