Our first & most definitely last MSC…
Our first & most definitely last MSC cruise. Shambolic from start to finish.

9 months ago
The overall experience from the staff, entertainment, food, drinks and excursions where excellent.
9 months ago
We had a lovely time on MSC Virtuosa, despite some negative reviews, it’s a lovely ship, clean and modern and hard working pleasant staff. It’s passenger capacity is large so yes you can expect some r... See more
9 months ago
Modern ship, amazing staff and great food and drink. Fantastic family holiday. 😀
Our first & most definitely last MSC cruise. Shambolic from start to finish.
Had great time on board
Overall amazing experience! The staff were more than welcoming and the facilities and cleanliness of ship were very high! Our butler Subash was so thoughtful and attentive making our overall experience onboard so enjoyable! He gave us a 10/10 experience always going above and beyond for us :) the staff in the elixir bar and the juice bar also stood out a lot to me as they were very friendly and knowledgeable on the juices and cocktails
Excellent cruise entertainment fabulous and great food
We have done lots cruises with MSC and found the staff/entertainment/food to be excellent, great value for money and recommended it to friends and family who are looking to get involved on their first cruise experience!!!! Would like to mention to very special members of staff who went out there way to make the experience very memorable and special for us : Farid Dridi (Butchers Cut) & I Gede Bagus (teppanyaki) they are an absolute asset to the company, all staff were amazing, too many to mention!!!!
Embarkation was a nightmare, buffet restaurant was like a zoo with poor food choice, we were on our Ruby wedding anniversary and were seated for our evening meal on a sharing table with complete strangers.
Amazing experience for a reasonable price
As a first cruise for us it was a perfect experience that gave us an insight into a different type of holiday, and we enjoyed it more than we thought we would.
Loved the ship, staff were great
Terrible experience. Would never use MSC again. Previous cruise experience on P&O was cheaper and yet above and beyond this cruise! Will follow this review up with my formal complaint.
Loud banging noise in our room every morning from 5am, reported to our room attendant he told us it was an on going problem with pipes in the walls from the pool deck. We reported it to reception on several occasions no action or response was received as promised
Have been on this ship before refurb although beautiful there isn’t as many staff to keep it as clean around bars and tables full ashtrays, glasses and rubbish lying about sunbeds full too many children on the ship and running about non stop jacuzzis full of kids can’t get into them thankful for the small adult only pool at the back of ship food was as always with MSC cold and no variety if you don’t like fish you will struggle to eat all week
Great ship great staff Enjoying trip to all the places Busy but enjoyable
Full of activities to choose from
The whole experience was fantastic, we loved the cruise.It was worth every penny .
After being subjected to a barrage of anti social behaviour from the cabin next to us, MSC decided that a bottle of Prosecco and sweet treats would be fair compensation. After paying a premium for a balcony we were unable to use unknowing what was going to be thrown in our direction at any time
Great staff in bars, good pool area and immaculate communal areas. Entertainment acceptable and brilliant organisation both boarding and disembarking. Excursions fantastic but expensive. Biggest - HUGE- let down…the food. Repetitive, recycled, bland and cheap and never hot! : a huge insult to expect guests to eat such a boring menu night after night and served onto plastic plates!! Definitely needs to be addressed as it is the only factor which would stop me from booking again.
Fantastic ship, clean and luxurious and friendly staff at all levels.
Meraviglia not as good as previous YC experience
One of the worst cruises I’ve ever been on, The food was horrendous no flavour at all. We went on the world europa hoping that it would be good after reading some bad reviews but it definitely lived up to the bad reviews. We chose MSC to try a different experience since we’ve cruised on Royal Caribbean, Celebrity and NCL before but we wished we hadn’t now. Definitely wouldn’t recommend MSC to anyone.
Based on analysis of 86 reviews rated 1-2 stars for MSC Cruises UK & Ireland
“We were extremely disappointed with the embarkation process in Athens due to misleading information provided by MSC”
“If you escalate this with customer service no names K”
“The ship was very overcrowded, there wasn't enough seating, you couldn't get into half the bars, sunbeds and tables in”
“Would never take another cruise with MSC even if you paid us, horrendous experience with awful food”
“Speciality restaurants poor Not enough seating in bar areas in the evenings Food quality poor”
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MSC Cruises UK & Ireland is a leading cruise line offering a variety of vacation experiences throughout the world's oceans and seas. The company operates a fleet of modern cruise ships, providing diverse itineraries that cater to different travel preferences, including family vacations, romantic getaways, and adventure trips. With a focus on customer service and onboard amenities, MSC Cruises aims to deliver memorable journeys for its guests. Targeting travelers in the UK and Ireland, the company appeals to a wide range of customers, from first-time cruisers to seasoned travelers. MSC Cruises UK & Ireland offers various packages and promotions, making it accessible for individuals and families seeking unique travel experiences. Customers can book cruises through the official website, www.msccruises.co.uk, where they can find detailed information on destinations, ship features, and onboard activities.
MSC Cruises UK & Ireland receives a generally positive reception from customers, with many praising the exceptional staff and the overall cruise experience. Reviewers frequently highlight the great value, beautiful ships, and quality customer service, noting that the staff is both helpful and fun. The MSC Virtuosa, in particular, is described as clean and modern, contributing to a lovely vacation atmosphere. However, there are notable criticisms regarding food quality, with several customers expressing dissatisfaction over dietary accommodations and some even reporting food poisoning. Additionally, a few first-time cruisers mention a lack of staff assistance in navigating the ship. Despite these concerns, the majority of feedback reflects a strong appreciation for the cruise experience. Overall, MSC Cruises is viewed positively by most customers.
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