Mr. Rooter Plumbing Reviews

employee attended leak and stated they needed authorization. I obtained authorization for next day to fix leak. Next day they decided I need additional authorization before starting work. Why not just refuse the job on the first day? Now I have wasted days finding a plumber and could have been scheduled with another plumber. Waste of time!

If I could put zero stars I would. They came out to repair a leak. Which they said they did. Fast forward 3 weeks after the renovation including new subfloor, tile, and drywall from a great Reno company I went to clean the dust out of my shower from the tile work etc. The water is still leaking through the floor down into the first floor like nothing was fixed. THOUSANDS of dollars and WEEKS of my life were wasted on their incompetence. Work is going to have to be re-done and they may have put more damage into my house. "Customer Service" is a joke. They don't have anyone available to come look at it. I honestly don't want them to touch anything else, but I don't know if my insurance will be willing to let me switch plumbers since it is after hours. Would and will not recommend to anyone. STAY AWAY.

Adam was early and fully prepared. I appreciated that he had a 10-year plumbing history on this home. He quickly accessed this issue, identified the price, and completed the job. He also made a suggestion of some longer tern solutions. Well done, Adam.

We had a plumbing emergency that Mr. Rooter took care of in the promised timeline. Beverly was very friendly and helpful with dispatch. The follow up repair turned out to be a nightmare because of our home insurance AHS, but Mr. Rooter pulled through again, came promptly and fixed the problem and finished the job to our absolute satisfaction. Dustin and his crew - Taylor and Austin - were super courteous, helpful and knowledgeable. Thank you guys, you saved the day. We will use Mr. Rooter again if needed. Chris

I would give them 0 stars if I could. Shoddy work...we had a dishwasher install, and 2 bath shower faucet replacements. The screws connecting the brand new dishwasher to the countertop stripped out day one...so now it comes right out of the cabinet opening. The upstairs tub faucet is loose and overturns - brand new from Lowes. The downstairs faucet was installed OK, but they left a larger than before service hole in my drywall. They told my wife...we don't do that and don't have a cover in the truck, she called me and I told her that there was shelf wood that they could use.... they put two screws in and it fell out two days later. I fixed that myself. I also put screws in the dishwasher bracket to keep it from coming out, but it was installed crooked to begin with, it seems to be working correctly, but time will tell. Don't let these folks near your plumbing. Worst part, this cost 2 grand!

Andy Jacoby came to my 1930 house to deal with a suspicious noise I thought might be a leak, and not only did he find it but he also pointed out several other issues with the home that might have resulted in the pipe freezing in the first place, and did manage to fix the pipe in what was originally a diagnostic call.

I hired them to fix a clogged toilet. $360 later it's still was not resolved. They came back out and installed a trap for $790 which they did not install correctly and did not solve the problem. They came back ran the camera second time and said they would have to go underneath the home and replace all the pipes for $10,000 and would refund me the other two trips that were worthless. I had another contractor come out and do the complete work for $1,220. They refused to refund any of the previous payments

My basement flooded. The technician Todd was on time and extremely professional. I've hired other companies in the past, but Mr. Rooter is the only one I trust going forward.

Jan 28 2025 BEWARE !! Mr Rooter charged $814.00 to install $99.00 kitchen faucet. Their crooks , they don't give invoice upfront so you don't know detailed prices. They don't have hourly labor prices they have flat rate price so you have no idea what the charge will be. I had to stop payment on the check to get them to negotiate a new contract, refunded $700.00. I should have taken them to small claims court, it still cost me $1800.00 for plastic trap work. BEWARE BEWARE BEWARE !!! office in Independence Ohio.

I had to get my 83 year old mother kitchen faucet replaced yesterday and had my sister call Mr. Rooter Plumbing of St. Charles, MO. They charged $649.25 to install a faucet for less than 2 hours work!!. This repair had to be done and I feel they price gouged and overcharged us ($371 to install customer supplied faucet and $278.25 to install new dual shutoff value that I'm sure only cost no more than $25 for part alone at a Home Depot! Doubtful I will ever use their service again epecially after warranty expired. Invoice #148636498 This is a $200-$300 repair/replacement at best, NOT $649!!! Think twice because you decide to use them. This is ridiculous. The repairman was only duing his job, so nothing against him but this is a ripoff, especially for elderly folks who have no other alternatives.

Very expensive. $325 is their minimum fee even if the job only takes an hour. Their work quality is good, but $325 an hour?

This past summer my toilet kept running because the fill valve needed to be replaced given the flapper was old and no longer sitting flat. I had also wanted them to disconnect my showerhead and put another one on, and replace the hose running from the toilet to the water valve. In the end, the cost of the fill valve and the small hose, and the time to replace them my bill came to $1,300! They said it would be extra for them to unscrew the shower head and put another one on. I was going to replace the fill valve and unscrew the shower head myself but because of my severe back issues, I was unable to bend over the tank nor reach up to unscrew the shower head. The replacement valve that they put in, which looked similar to a plastic red and black fill valve we'd buy at Canadian Tire, was allegedly "the best fill valve on the market", and as such cost me multiple hundreds of dollars. The bill did not show any breakdown of product prices nor did it show hourly labour rates. Further, I presented my status card which entitled me to a tax rebate of the provincial portion of the HST, under section 87 of the Indian Act (Canada). After 2 trips to the van to call his boss they denied the use of this card. All-in-all I am an older disabled single woman who was ripe to be taken advantage of by Mr. Rooter. I'm not sure how the young man who provided this service was able to look me in the face and present the bill.

Contacted Mr. Rooter for a simple water line leak repair, price quoted $560. Called another plumbing service and job was completed for $150.

Great job done by Bill and crew. Complete water and sewer. Appreciate the effort and expertise. Front office ladies were great and knowledgeable to deal with as well. Highly recommend them for your plumbing needs.

Excellent service from James K and Greg. They were very knowledgeable and knew right away what the issue was and fixed it. They are both very experienced. I would recommend them both. And Marie L the representative that handles the appointments is excellent in communicating to the customers regarding the appointments.

Needed a section of my drain lateral to the street replaced. While the mini excavator was digging out my yard, they came in contact with my water main that had just been replaced. They dragged it down through my basement floor probably 2 feet. Complete debacle and had another employee come and rework my water main. There was a small leak as a result and the job forman assured me someone would be back to fix it, but since the job was “completed” I’ve gotten nothing. Not even a follow up call to see if things were ok. The escalator also removed two sections of sidewalk to complete the job, then just placed the sections back. You don’t do things like that. Also broke a third section and the foreman says they’ll be back in the spring to fix it. Just so disgusted and disappointed with this crew. I was lied to once and guess I’ll have to wait for spring to see if I was lied to twice. I would not recommend this company. So shady and I don’t deal well with liars.

Mr.Rooter saved my Thanksgiving. They were called to repair a water line that a dishwasher delivery person broke when removing old dishwasher. Mr. Rooter sent a A repair tech out immediately. Josiah the master plumber that performed the repai was very professional and performed a quality above and beyond repair for me. I would highly recommend Mr.Rooter and would use them again for any service I might require in the future. Ve4y happy customer!!!!

This was my first time ever using Mr. Rooter. I scheduled a service call for a leak at my water meter in-put valve. Three service men showed up the morning of 11-1-2024. we discussed the repairs; an invoice was created (estimate of $869.96). SO, I ask when can you complete the work? They answer today but would need to leave to get the parts from the local Water Works company and return later that day. However, before leaving they said they could smell gas. So, they sprayed the gas meter down with soapy water. But could not find any signs of a leak and soon left. I put in an emergency call to the local Gas Company for a possible gas leak. They sent a tech out immediately who determine there was no leak. I received a call from Mr Rooter later that day informing me the tech had a family emergency. And would it be ok if someone returned tomorrow. The tech showed up the next day. Was at my house for 45 minutes turning off the water outside. Then left for 45 minutes to go to Home Depot to get the parts he needed. Spent 30 minutes changing a 3/4" Ball/Gate valve. That once he was done dose not function properly and appears to be broken. It's not leaking but you can't turn off the water before the meter. Leaving me with basically the same problem. He created a new invoice this one for $665.74. Here is where I have a problem. The tech charged me for work / parts he did not replace. He changed (1) 3/4" Ball/Gate valve that doesn't function properly. And charged me for (2) @ $153.66 each ($307.32). This was the $25.00 part from Home Depot that took him 45 minutes to go get. Also charged me $358.42 for a ( 3/4 cooper water line-exposed up to 2") whatever that is? He used the existing fittings because he couldn't break the connector on the meter. Yet charged me for parts he didn't replace. This is poor customer service and not a good look for Mr Rooter. I called their office requesting a supervisor visit my home to review the work. And that I receive a full refund. FIRST IMPRESSIONS MATTER MR ROOTER!!! Still waiting to hear from you!

I thought I had posted a review and hopefully this one will stick. Had plumber come out to my home to look at taps for my upstairs jet tub. Worker said that there does not appear to be any parts available to fix it so a new one needed to be ordered. The plumber suggested that I purchase another from online - Amazon - cost around $400. Material finally came in and called Mr. Rooter come in to install. Same employee came in and while installing broke the material. (tap) Response from seller when seeing the photo of product indicated that they felt is was the fault of the installer and not their product. Mr. Rooter told me that it was the poor product and not the installer. The employee was the one who helped me with the choice of product while Mr. Rooter(owner) told me that I should have bought the product from them and not online even though his own employee was the one who suggested the product that was purchased. Refused to offer any assistance in this. At this point sent information to government consumer protection. Waiting for response from them.

What a nightmare and inconvenience! Firstly, I have a old home, my pipes are not easy to get at. When James and Anthony attended my home I was told that an access would need to be cut out of my spare bedroom wall to get at the pipes. In addition, I had to have my walls tested for Asbestos which I paid for. The testing came back negative. The technician proceeds to grab one of my butcher knives out of my kitchen to cut out a sample of my wall in my spare bedroom, my first red flag regarding this company. THEN, I confirm my appointment vis text confirmation requirement received from this company, figured all was good even tho I was skeptical, and confirmed the appointment. I am working from home, I was in a meeting, once I was done my meeting I checked my phone for messages to hear four messages from this company. As I wasn't able to answer my phone they cancelled my appointment. I would NOT recommend this company! THEN I requested a copy of the asbestos testing and they would NOT release it to me even tho I paid for it!!!! THEN I get a call from Chris who basically blamed me for the entire mishap! If you want your walls cut into with a butcher knife, call ROOTER!