Mr. Rooter Plumbing
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Bad Experience
This was my first time ever using Mr. Rooter. I scheduled a service call for a leak at my water meter in-put valve. Three service men showed up the morning of 11-1-2024. we discussed the repairs; an invoice was created (estimate of $869.96). SO, I ask when can you complete the work? They answer today but would need to leave to get the parts from the local Water Works company and return later that day. However, before leaving they said they could smell gas. So, they sprayed the gas meter down with soapy water. But could not find any signs of a leak and soon left. I put in an emergency call to the local Gas Company for a possible gas leak. They sent a tech out immediately who determine there was no leak. I received a call from Mr Rooter later that day informing me the tech had a family emergency. And would it be ok if someone returned tomorrow. The tech showed up the next day. Was at my house for 45 minutes turning off the water outside. Then left for 45 minutes to go to Home Depot to get the parts he needed. Spent 30 minutes changing a 3/4" Ball/Gate valve. That once he was done dose not function properly and appears to be broken. It's not leaking but you can't turn off the water before the meter. Leaving me with basically the same problem. He created a new invoice this one for $665.74. Here is where I have a problem. The tech charged me for work / parts he did not replace. He changed (1) 3/4" Ball/Gate valve that doesn't function properly. And charged me for (2) @ $153.66 each ($307.32). This was the $25.00 part from Home Depot that took him 45 minutes to go get. Also charged me $358.42 for a ( 3/4 cooper water line-exposed up to 2") whatever that is? He used the existing fittings because he couldn't break the connector on the meter. Yet charged me for parts he didn't replace. This is poor customer service and not a good look for Mr Rooter. I called their office requesting a supervisor visit my home to review the work. And that I receive a full refund. FIRST IMPRESSIONS MATTER MR ROOTER!!! Still waiting to hear from you!