Mr. Rooter Plumbing
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Nothing professional about them.
I called Mr. Rooter to get a new sewer line flushed and camera inspected for my client. I requested a robot camera as they were a larger diameter pipe but was assured that a standard push camera would be okay. The first time they visited the site, someone was taking video from a phone camera of the video screen. Between the cameraman's shadow and the sun's glare, the video was useless. So I complained and they sent the sewer tech back to take better footage. Between the water being used to flush the pipe and the dim light on the camera, that footage was almost useless. That was $2,400 wasted. I finally called another company and had them take to video which turned out terrific. The robot they used gave really high quality video, and they attended my site the same afternoon that I called, plus their work was half the price of Mr. Rooter. As a professional contractor, using Mr. Rooter was a waste of time and money, as each time they were on site I also had to pay for an employee to be there both occasions. Perhaps Mr. Rooter thinks they can get away with this on residential clients, but they will be losing a commercial client now.