Mr. Rooter Plumbing Reviews

Kyle Boddy of Mr. Rooter was amazing. He arrived within 1/2 hr. of my call relating to my plugged kitchen drains. Polite and relaxed, he explained every step of the procedure and options offered with different costs. He is a true gentleman!! In my opinion, he should open his own business. As a leader he would be the best!!

I called Mr. Rooter to get a new sewer line flushed and camera inspected for my client. I requested a robot camera as they were a larger diameter pipe but was assured that a standard push camera would be okay. The first time they visited the site, someone was taking video from a phone camera of the video screen. Between the cameraman's shadow and the sun's glare, the video was useless. So I complained and they sent the sewer tech back to take better footage. Between the water being used to flush the pipe and the dim light on the camera, that footage was almost useless. That was $2,400 wasted. I finally called another company and had them take to video which turned out terrific. The robot they used gave really high quality video, and they attended my site the same afternoon that I called, plus their work was half the price of Mr. Rooter. As a professional contractor, using Mr. Rooter was a waste of time and money, as each time they were on site I also had to pay for an employee to be there both occasions. Perhaps Mr. Rooter thinks they can get away with this on residential clients, but they will be losing a commercial client now.

I paid them for unclogging the basement sink in my house. The agent assured me that the work was done properly, without even testing if the water would run down. On the receipt, it was written that the work was with no warranty. After I noticed the issue, I called them to report that the issue was still occurring. I asked them to come and assess my concern. They refused to do so. Instead, they asked me to pay for hydrojetting to resolve the issue. I called another plumbing company. When they came in, they could not believe that when I told them Mr Rooter Plumbing completed the same work earlier. The latter corrected the wrong service provided by Mr. Rooter and gave me a 12-month guarantee. I asked Mr. Rooter to reimburse me for the poor work provided, and they refused. Honestly, based on my personal experience, I would not recommend Mr. Rooter to anyone.

The workers did their job but, they destroyed my lawn, sprinkler system and concrete mow strips and the supervisor said their contract does not cover damage caused by their workers. Knowing that they did not advise or allow for contract review but demanded authorization signatures immediately. Next door neighbor had the same job done for half the 48 k price.

I recently contacted Rooter Etobicoke for plumbing service. They sent a plumber named Jason, who was kind, professional, and efficient. Unfortunately, he accidentally left the hot water turned off when he finished the job. Mistakes happen, and I completely understand that, I simply needed someone to come back and turn it on. When I called the dispatcher to request that Jason return, I was met with a very rude and condescending attitude. There was absolutely no customer service or willingness to help. Her tone and approach were unacceptable and left a very negative impression. Because of this experience, I chose not to continue with Rooter. They also quoted me $952 for a repair that I ultimately had done by another plumber for $259. I appreciate Jason’s kindness, but due to the dispatcher’s behaviour and the extremely high quote, I will not be using Rooter again.

I asked for the possible cost and they said maybe a couple hundred unless they found something else. Ezra was very nice. I had a pinhole leak. They brought the pipe part, unscrewed 3 bolts, installed it and charged me over $1000. Then suggested I put in a bladder to release some pressure and replace my water softener and heater and they could give me a deal. I need to win the Powerball first.

Gage did a wonderful job, super friendly and funny.

DavidnC. was our service man. He arrived on time . He answered all our questions, did a great job and cleaned up after himself. We are very satisfied with the service we received. Thank you David C.

They kept a $2000 down payment on $6900 job that I cancelled after 2 days and say it's non refundable. That's like 30%. There's a 3 day cooling off period. They never emailed the invoice or contract even after calling and asking for it. I've been getting the run around for 2 months now. I'm elderly on a fixed income and apparently easy to scam.

I called for a very basic dishwasher hook up. I was told that I would be charged $79 as a callout fee and that that amount would be applied toward any labour or parts that I chose to proceed with. The plumber who arrived told me that it would be a very quick and easy job (20 minutes) and that it would be $400. He told me that if he comes out to do a job no matter how simple the minimum he will charge is $400. Why then was I told there was a $79 call out charge? I feel this was very misleading. I have since compared this pricing to other companies and have found that $200 is generally a much more standard fee. Mr. Rooter is misrepresenting their prices and gouging customers.

Well was charged $125 for a quick fix that didn’t work cause he had no clip I needed no faucet had to go to ace hardware to get one then charged a service fee of $125 total $780 bad choice on my part bad bad bad

The Technician Lou was the Best. He was Prompt on time and went out of his way to help us. He was very professional. Highly recommend him and will ask for him again.

Caused water damage resulting in water leaking through my ceiling into the story below and all over my furniture from a simple copper pipe repair. Also installed expansion tank in such a way that it cannot be accessed to check pressure. When I called and spoke to "Manager John" he agreed that he would send someone out to fix the expansion tank install free of charge. When tech Josh arrived the work which was promised to be free was now $400. Horrible business practices and lack of accountability. So many better plumbers out there.

Cost was 4 times the Quote! 1000.00 Bucks to change out a toilet and sink cartridges!!

Mr. Rooter plumbing helped me fix both my toilets today even though I only called them yesterday afternoon! The woman Holly Reed was very helpful on the phone and was all over it. I highly recommend using them

They caused property damage to everything they encountered. They used no dust protection even though their hold music assures that they do. Their contracts are vague enough to hide what they intend to do, but detailed enough to prevent them from fixing the damage they cause. Everyone at the company referred to the previous team that worked on our property with insults. They have a culture of deception and high pressure tactics to get your money and run.

If I could give a zero, I would! I set up an appointment for a drain clean in Rustic, Colorado for a 12PM-4PM timeframe. Seemed like a simple job and thier ads say they are trustworthy. They called me at 2:45 and said someone would be there as soon as they finished another job. I waited until 4PM and called to check the status and they said it would be before 6PM. I called them an hour later and was told that nobody would be coming that day as they had an emergency situation and only 1 plumber available. They tried to reschedule, but I drove 2+ hours from the Denver suburbs to be there and was busy the rest of the weeks and going out of town the following week....plus why would I trust them when they already left me hanging. I know it's often difficult to get service in the foothills and mountain regions, but they're lack of care and communication made it so I had to shut down the seasonal cabin for the winter without getting the sewer cleared. Guess I'll find someone (anyone) else next year when I re-open the cabin in the spring. Poor professional attitude and communication = 0 stars from me!

Plumbed under sink and leaked 6 months later. Lots of water damage. Called and said only 60 day warranty on work.probably because it is bush leave!!! Don’t use this company!!

Do NOT contact this company for work. They will charge you $99.00 to come out to give you a quote and will say they'll apply it to the job. 1. They were triple the price (estimate) of extremely competitive companies in the Northeast (3X the cost) 2. The estimator was over the top in terms of what was needed when in fact it was a fraction of need. Do yourself a favor, look somewhere else! Save your $99.00.

Mr. Rooter came to a rental I have to clean the drains through the basement clean. The guy who came out was either an owner or a manager. He ran the snake out and said he needed to scope it. So I paid the $300. He said it should be okay, but there are dips and bellies in the pipes that could be replaced for $15,000. Within hours poop etc was coming up through the drain. Whatever he did, he made it worse. The next day, he sent someone over and rooted it again. I had another company come out; they sent out a snake three times for 120 feet. Said it was roots. There has been no problem since. It seems to me that Mr. Rooter purposely did not correct the problem so they could offer to replace the pipes for an outrageous fifteen thousand dollars.