Mr. Rooter Plumbing
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This past summer my toilet kept running…
This past summer my toilet kept running because the fill valve needed to be replaced given the flapper was old and no longer sitting flat. I had also wanted them to disconnect my showerhead and put another one on, and replace the hose running from the toilet to the water valve. In the end, the cost of the fill valve and the small hose, and the time to replace them my bill came to $1,300! They said it would be extra for them to unscrew the shower head and put another one on. I was going to replace the fill valve and unscrew the shower head myself but because of my severe back issues, I was unable to bend over the tank nor reach up to unscrew the shower head. The replacement valve that they put in, which looked similar to a plastic red and black fill valve we'd buy at Canadian Tire, was allegedly "the best fill valve on the market", and as such cost me multiple hundreds of dollars. The bill did not show any breakdown of product prices nor did it show hourly labour rates. Further, I presented my status card which entitled me to a tax rebate of the provincial portion of the HST, under section 87 of the Indian Act (Canada). After 2 trips to the van to call his boss they denied the use of this card. All-in-all I am an older disabled single woman who was ripe to be taken advantage of by Mr. Rooter. I'm not sure how the young man who provided this service was able to look me in the face and present the bill.