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Review summary
Morrison Data Services has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Fibre install has caused irreparable damage to our Grade II listed building. Despite residents coming out and telling the workman that he had to stop and was unable to continue due to not having permission, he became abusive and rude, and continued with the installation anyway.
It will be escalated to legal where the damage will be claimed for. Disgusting company with no respect for anyone or anything. This is not the first time we have had this problem, either.
A man came onto my premises on my driveway looking around for something. No he hadn’t asked for permission to be on my property and didn’t seem to be bothered. I captured him on my video camera. Unprofessional
If I could give 0 I would. A guy came to my house yesterday unannounced and we did not answer so a card was left through the door. Then today he came back again and because we didn’t answer straightaway he walked into my car port and helped himself to the meters. Once we got to the door he said “I went and did it myself” at the time we were so surprised and intimidated that we didn’t confront him! I checked with my gas & electricity provider and they hadn’t sent them as they get smart meters. I am beyond fuming!
Trespassing...
Imagine being sat at home with a newborn baby and someone comes on to your property didn't knock but started taking photos of your home! We have no trespassing signs up and clear to see however the man took no notice of this and continued to take photographs! Absolutely disgusting scared me to death!
Same guy in orange vest keeps turning up unannounced and trespassing onto private property to take gas meter reading every other month.
Yet I submit my own reading every month (with photographic proof).
No courtesy to knock on the door or leave a calling card.
I'll be putting a padlock on the box now, as this has got to stop.
Zayad done a great job fitting SMART meters. He explained everything very well and asked if I had any questions. Any potential issues were also explained, fortunately no major issues arose and Zayad completed the job efficiently and within the timescale. He then explained how to read the smart meters and the in house display unit. He was polite and friendly. Overall excellent service provided.
Zayad was very professional. On arrival he surveyed the existing installation and the thick stone walls of the house before deciding how to proceed. Once he started he removed the old meter and set about tidying up what had been a pretty messy board. He worked quickly and incredibly neatly to transform the electrical cupboard, before moving on to the gas meter outside. Once finished, he performed safety checks on both systems.
I am very pleased with the work done. Zayad is a very personable guy who has a strong work ethic. Thank you.
Man arrived at my door today whilst I was out who firstly went creeping around the side of my house, into my back garden by opening the back gate, and then back around to the front door. Once he spotted my CCTV he then tried to present an ID badge and then left my driveway within 10 seconds. If he had not of seen my CCTV god knows what he would have done. My energy supplier have no record or knowledge of this company and there was no reason for him to be at my home. Extremely suspicious and trespassing on my property without invitation or authorisation.
They cut through our CCTV cable. Cables are loose and hanging everywhere. And called the guy that installed it he said it would cost me £55 to re do it as that’s all he gets to do it or move it myself, They will be getting a bill from us as well as a reinstall as it looks like a kid has installed it
Sean installed our Smart Meter today. He explained what he needed to do and clearly went thro the useful features on the in-home display....in a very pleasant manner!
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