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Review summary
Morrison Data Services has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Fibre install has caused irreparable damage to our Grade II listed building. Despite residents coming out and telling the workman that he had to stop and was unable to continue due to not having permission, he became abusive and rude, and continued with the installation anyway.
It will be escalated to legal where the damage will be claimed for. Disgusting company with no respect for anyone or anything. This is not the first time we have had this problem, either.
A man came onto my premises on my driveway looking around for something. No he hadn’t asked for permission to be on my property and didn’t seem to be bothered. I captured him on my video camera. Unprofessional
If I could give 0 I would. A guy came to my house yesterday unannounced and we did not answer so a card was left through the door. Then today he came back again and because we didn’t answer straightaway he walked into my car port and helped himself to the meters. Once we got to the door he said “I went and did it myself” at the time we were so surprised and intimidated that we didn’t confront him! I checked with my gas & electricity provider and they hadn’t sent them as they get smart meters. I am beyond fuming!
Had someone called Richard come to my property to change my old gas meter and he was a bit strange. When he came, he made an assumption to me and said: ‘I presume this property is rented.’ As if this was a bad thing. To make it worse, he said he couldn’t change it due to him receiving the wrong serial number and couldn’t match it to meter. He kept saying: ‘I need to be at another job soon’ and he was barely at my property for 15 minutes. So annoying that I have to book another appointment.
I just love their new policy where they do the following:
- verbally abuse customers.
- physically assaulting customers in their own homes.
- attempt to force entry into properties after being denied
- failure to provide notice of appointment to priority homes.
- failure to provide ID when asked for.
Really makes you feel valued as a customer.
Will be reporting this higher, and to everyone in the community.
Disgusting company,3 times in 3 months in a row ripping up pathways starting at 7pm on a Friday with still saws and whacker plates,probably ballsed it up each time and had to come back!I’ll be reporting it to the council and providing cctv evidence
Zayad from Morrisons Data Services visited our home this morning to replace our ageing gas and electric meters.
We found him very pleasant, very informative and we feel he did an excellent job. Hence 5 stars.
Please scan your qr code. Address not recognised. Phone up. Automated. Please input the MPAN code we left you. You didn't. Then call just hung up. Chase me for it.
Zayad installed our gas smart meter today, he arrived on time and carried out the work in a professional way. He was polite and even took the time to set up and demonstrate our in home display which was very much appreciated. A job well done.
My experience with these new smart meters has been a painful one since they were fitted a few months ago.
Zayad has restored my confidence in the company and the meters through his determination to get them working and willingness to see the job through to the end.
He was positive and polite from start to finish and it was a pleasure to meet him. Thank you Zayad.
Really appreciate the work of Zayad. I have been waiting 7 years (yes 7) to have my gas and electric meters changed. Lots of people have looked at the job and walked away. He came in efficiently and resolved the issue despite it being challenging. He then gave me further good advice. Excellent work all round a credit to Morrisons Utility Services.
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