Review summary

Morrison Data Services has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

P
Fibre install has caused irreparable…

Fibre install has caused irreparable damage to our Grade II listed building. Despite residents coming out and telling the workman that he had to stop and was unable to continue due to not having permission, he became abusive and rude, and continued with the installation anyway. It will be escalated to legal where the damage will be claimed for. Disgusting company with no respect for anyone or anything. This is not the first time we have had this problem, either.

Excellent engineer Denis Agyeman…

Excellent engineer Denis Agyeman persevered to put fault right. Was courteous and polite and cleaned up after himself. Super guy.

C
A man came onto my premises on my…

A man came onto my premises on my driveway looking around for something. No he hadn’t asked for permission to be on my property and didn’t seem to be bothered. I captured him on my video camera. Unprofessional

If I could give 0 I would

If I could give 0 I would. A guy came to my house yesterday unannounced and we did not answer so a card was left through the door. Then today he came back again and because we didn’t answer straightaway he walked into my car port and helped himself to the meters. Once we got to the door he said “I went and did it myself” at the time we were so surprised and intimidated that we didn’t confront him! I checked with my gas & electricity provider and they hadn’t sent them as they get smart meters. I am beyond fuming!

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All reviews

171 total • Write a review

Showing 121 - 130 of 167 reviews
TM
1 out of 5 stars

Incompetent, time-wasting company

Got card through door asking us to provide meter reading on website, but website refused to accept reading. Wasted 10 minutes, and eventually went on to the website for the actual energy provider, cutting Morrisons and their incompetence out of the equation.

Date of experience: June 14, 2023

LK
1 out of 5 stars

Incredibly rude service

Doorbell rang and when I answered and said hello, a man was talking on his mobile phone and pointed a finger at me. I assumed he wanted me to wait while he finished his phone conversation?! I waited a few moments and when the call just carried on I shut the door as I thought this was an incredibly rude thing to do. Doorbell rang again twice after about 5 minutes. Assumed it was this man again and he probably was selling something so ignored it. Hear something fall through the letter box moments later and it’s a card for a gas meter reading. What rude service.

Date of experience: June 6, 2023

B
1 out of 5 stars

very rude guy came to my house and…

very rude guy came to my house and barged in like he had the right to be there. Horrible service

Date of experience: May 26, 2023

RR
1 out of 5 stars

Extraordinarily rude and arrogant

Extraordinarily rude and arrogant, didn't show any identification (beyond a poorly fitting Morrison anorak) and became indignant and surly when challenged. So Morrison what are you teaching these buffoons, this one needs to show some respect when visiting someone's home.

Date of experience: May 17, 2023

DP
1 out of 5 stars

Rude and unprofessional

Had an operative visit today no knock just went straight to the meter when challenged got very rude and aggressive phoned the company to complain and they are just as rude and unprofessional. Witnessed the same operative accessing several other properties without knocking doors. I will not deal with them

Date of experience: May 16, 2023

KP
1 out of 5 stars

Don't ever come back

Some rude old ass hole pulled up outside my house he the proceeds to look around the side of my house at my bikes and personal belongings finally came to the door and knocked said he wanted to do a meter reading he came in and imididiatly started giving attitude at the fact it wasn't the correct box at which point I point out we have just done a photo of the reading and gave to them as we agreed he then proceeds to get snotty and makes out we are stupid at which point we tell him to leave we will sort it at which point he starts muttering under his breath at my mother don't u ever send this waste of space back here his reg is FP20UZG

Date of experience: May 15, 2023

AM
1 out of 5 stars

Awful experience: Rude, arrogant and unprofessional meter readers

Rude man climbing into our bushes; no explanation and no knock on the door. When asked what he was doing, told me 'he would get to me' and proceeded to collect meter reading without stopping or explaining. Eventually my husband had to come out as he was being very passive aggressive, refusing to give a proper explanation and was being intimidating. He threatened to call the police or his boss. My husband eventually spoke to his boss to explain the situation. Awful experience, awful company who seem to think they owe you no explanation and can simply access your property as they seem fit.

Date of experience: May 4, 2023

CS
1 out of 5 stars

Rude man banging on my door

Rude man banging on my door claiming to need to read my metre on behalf of British Gas. Being a young mum on my own with two kids felt very intimidated and told him I was too busy and that because I hadn’t had a letter I wasn’t letting him in. He had my details on a smart phone and addressed me by name. The guy was very scruffily dressed with a Morrison hi vis on, he could’ve been anyone and with two young kids in the home I was definitely not willing to let a randomer in!! If I could give 0 stars I would

Date of experience: May 3, 2023

RK
5 out of 5 stars

Mohammed Farook attend my rental…

Mohammed Farook attend my rental property, explained everything and fixed the issue. A true professional and a credit to the company. Thank you!

Date of experience: May 3, 2023

LR
2 out of 5 stars

Garden furniture at Morrisons

Bought 2 rattan garden sofas today. Good value for money but absolute fiasco to buy. No thought given to how you get the very large boxes to checkout. No option for delivery. Nice guy who worked there helped us. But completely useless customer service for these large items. Should have been at the front of the store with a barcode to take to till. Absolutely stupid.

Date of experience: April 26, 2023

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