Review summary

Morrison Data Services has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

P

Peter

1 out of 5 stars
Fibre install has caused irreparable…

Fibre install has caused irreparable damage to our Grade II listed building. Despite residents coming out and telling the workman that he had to stop and was unable to continue due to not having permission, he became abusive and rude, and continued with the installation anyway. It will be escalated to legal where the damage will be claimed for. Disgusting company with no respect for anyone or anything. This is not the first time we have had this problem, either.

PP

Patricia Papaharalabous

5 out of 5 stars
Excellent engineer Denis Agyeman…

Excellent engineer Denis Agyeman persevered to put fault right. Was courteous and polite and cleaned up after himself. Super guy.

C

Customer

1 out of 5 stars
A man came onto my premises on my…

A man came onto my premises on my driveway looking around for something. No he hadn’t asked for permission to be on my property and didn’t seem to be bothered. I captured him on my video camera. Unprofessional

AP

Abby Phillips

1 out of 5 stars
If I could give 0 I would

If I could give 0 I would. A guy came to my house yesterday unannounced and we did not answer so a card was left through the door. Then today he came back again and because we didn’t answer straightaway he walked into my car port and helped himself to the meters. Once we got to the door he said “I went and did it myself” at the time we were so surprised and intimidated that we didn’t confront him! I checked with my gas & electricity provider and they hadn’t sent them as they get smart meters. I am beyond fuming!

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All reviews

171 total • Write a review

Showing 101 - 110 of 167 reviews
KW
1 out of 5 stars

Don't let them in!

Had someone from this 'company' knock at my door wanting to take a gas reading, I have smart meters all up todate digitally he said that the company's are giving out false info and they are not sent digital(hes the lier), told him I don't know who he is who the company is only my provider can read my meters and I would have an appointment for their call out, so to get off my property right now. Rang my provider who staited to me they did NOT send anyone to check my meters and I am up todate with reading, they have asked for my ring doorbell video (which I have provided) this was clearly a scam to get into my house, this person didn't knock at my neighbours ether side who back smart meters and with the same provider, clearly an opportunist. I have their card and the mobile under he is useing, creeply he had my first name somehow but thankfully not my last. DO NOT LET THESE PEOPLE IN, SAY NO AND CALL YOUR PROVIDER!

Date of experience: July 19, 2023

D

Dee

US

1 out of 5 stars

Absolutely disgusting behaviour and…

Absolutely disgusting behaviour and service. They turn up unannounced at any time of day, raise court orders for “refusal to open the door” even though I have never been home during one of their visits. They left no correspondence to say they’d tried to visit nor made any effort to make an appointment to make sure I’m home. On the third occasion they gained entry and installed a smart meter without my permission. I was on holiday at the time but luckily my dad saw them trying to gain access otherwise they would have broken in whilst I wasn’t home!! Despite all of this, I am still getting unexpected knocks at the door for meter readings! What is the point in forcing somebody to have an automated meter when it doesn’t do what it says on the tin??? Sick to death of them

Date of experience: July 19, 2023

S
5 out of 5 stars

100% positive feedback

100% positive feedback Polite Knocked everything from meter cupboard to kitchen Explained everything step by step

Date of experience: July 19, 2023

NB
5 out of 5 stars

Professional

Explained the process well.

Date of experience: July 17, 2023

WA
1 out of 5 stars

Disgusting, rude and unprofessional

Got a visit from a rude lady who was persistently knocking on the door, my disabled children were at home with an elderly grandparent, tried to speak to her through my ring doorbell to let her know to call back, she ignored me, then decided to attempt to get a meter reading from the box that she could not open, went back to get tools, came back, damaged the box and my property, literally tried to take the box off the wall!!! She saw my daughter who is partially sighted and disabled through the blinds and tried to coerce her to open the door, she left my daughter petrified, absolutely disgusting, will be taking this further.

Date of experience: July 13, 2023

SC
5 out of 5 stars

Our engineer Zara’s was really helpful…

Our engineer Zara’s was really helpful and gave good advice on the issue and next steps.

Date of experience: July 7, 2023

T
5 out of 5 stars

Very satisfied

Zayad was very friendly, helpful & informative technician. Efficient & tidy workmanship. Very satisfied.

Date of experience: July 7, 2023

WP
5 out of 5 stars

Smart meter installation

The workman was first class very knowledgeable and tidied up after finishing arrived on time

Date of experience: July 6, 2023

MB
1 out of 5 stars

Pushy and Rude

Just had a person ring my door bell telling me that they needed to read my gas and electricity meters, explained that that it was inconvenient as I'd have to move furniture and empty my understair cupboard and that I had a letter from my supplier two days before asking for meter readings and I was going to submit them online as usual and didn't want strangers in my house. Not taking no for an answer he then said that he must check the meters for damage and wear, ask if he was Gas Safe qualified to which he said 'No' so how could he sure of what he was looking for, maybe needs training on customer service ie not trying to bully his way in and listening to what the customer says in the first place....wouldn't recommend is company at all

Date of experience: July 1, 2023

cc
1 out of 5 stars

Didn't even no I was getting any one…

Didn't even no I was getting any one out to take a meter reading an had a letter through my door saying action required an for me to send my meter reading to him no sorry I don't even no who they are never heard of them either

Date of experience: June 29, 2023

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