Moov Electric receives consistently positive reviews. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service and communication.
Delivery was great on time and for the price of the scooter it's brilliant, I'm now wanting another scooter so we can go out together myself and partner. Just waiting on the jeep scooters to come back in stock 😁 all my neighbours brought the same scooter from this sight house full of them now lol
Great Swift quality service
Fast efficient service. Great customer service I purchase all of my e scooter products from this company . 💯
NEVER buy from these cowboys. Bought a scooter that became faulty, sent it away to their ‘repairs’ place and they’ve held it for over 3 months little to no communication. Absolutely shocking.
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moovelectric.co.uk121 total • Write a review
Quick delivery and good value
Date of experience: October 16, 2024
The customer service here seems to be quite good, thanks to Rebecca for your help, you must be overwhelmed daily... The product however does not match. 1 scooter bought May, fault after few weeks, 2nd scooter fault after same amount of time, collected end August, return October. Takes over a month to be returned and comes back damaged. They ask me to send back so they can assess it. Terrible.
Date of experience: October 14, 2024
Still waiting to receive it.
Date of experience: September 24, 2024
US
Unfortunately, I also had issues with my order and have since returned which is disappointing, but customer care within Moov has left me satisfied, even though I have no product lol. Very transparent and quick, and still would recommend giving the company a chance.
Date of experience: September 23, 2024
In the beginning i didn’t believe the company and its product coz previously i faced some issues with some other online sites. But after ordering from this site, delivery went very well and the customer service is top notch i say. They’re very helpful and quick as well. I would suggest you to look forward if you wanna order from this site.
Date of experience: September 20, 2024
Original item appeared to be a repaired scooter not just a class d. It worked intermittently for about 50m then no more drive. Moov sent out a replacement at no cost as soon as the old one had been collected and received. My son is happy with the replacement and the only trouble with it was the charge socket is lose. I hope they can be more careful of what they send out in future.
Date of experience: September 15, 2024
I purchased a Jeep e-scooter at the end of May, and after just 30 days, it developed a fault. It’s now September, and despite two repair attempts, the e-scooter is still not working. To make matters worse, it was returned with a damaged display. When I sent it back for evaluation, I was given a quote to repair the display, along with a claim that 12 mph is the normal maximum speed for this model based on a comparison with another scooter at the repair center. Fortunately, I had taken pictures before sending it in, which clearly show that the display was undamaged and that the scooter’s max speed is 15 mph, as specified by all sellers and Jeep’s official mobility website. This has been an awful experience, and it seems the only way to get my money back is to take legal action. I strongly recommend avoiding any e-scooters from Jeep, Ducati, or other car and motorbike brands.
Date of experience: September 9, 2024
kept me informed on location of package
Date of experience: September 9, 2024
What a great company ! I ordered Aprilia scooter for my son which was over half of the retail price. I was a little sceptical at first as to how cheap it was and wondered why. After a little research into the company I thought I could trust it so I ordered the scooter. The delivery was so fast. So much so I had to get then to drop it at the depot for me to collect as I never imagined it to come the very next day after I ordered it. The depot was 2 mins from my house so that also added to the ease of purchase. Took 2 mins to set the scooter up and get it moving. The quality of the build of great ,feels very sturdy and the acceleration is great to. My son is over the moon with it. Thanks again
Date of experience: September 6, 2024
