Monarch Water Reviews

Dave was very professional and certainly knows his stuff. He worked efficiently and soon had the replacement softener installed. He was also able to sort out an issue left over from the original installation.

Had my water softener serviced by Richard from Monarch Water and the service was excellent. Really helpful advice and thorough service

Dave W serviced our softener today very knowledgeable, we were very pleased with his professionalism and efficiency.

David was confident and knowledgeable. He identified an issue with the water softener and replaced the part under warranty. He also advised me about the level to fill the hopper and the correct salt to use. He also changed the cycle so that it will soften the water more efficiently. I was impressed.

Dave was extremely professional and explained everything that he needed to do to the water softener. He was very polite and cleared everything before he left

Dave was knowledgeable, competent and professional. He took time to explain the work he was undertaking, answered my questions and even replaced a broken plug.

Dave W contacted me on the Friday to say he would arrive at 0830 on the Monday which he did. I had to leave straight away and left him to it. I returned an hour later with job completed. The old softener removed and a new one in it's place. The cabinet that held the new softener was left a lot cleaner than he found it. All very professional. I am very pleased with the result.

Richard was very polite, knowledgeable and helpful. I would highly recommend him

From my initial call to report a problem with my softener I experienced good service. An engineer was consulted and it was decided that I needed a call out. The engineer (Dave W) made contact the day before the appointment to confirm his arrival the next day. He was very thorough in his approach and discovered a number of problems with the softener which were covered under the warranty. The softener resin was also replaced and although this wasn't covered under the Warranty it made good sense due to expected remaining life. I have fitted Monarch softeners for my customers in the past and I will continue to recommend them based on my experience as a plumbing, gas and heating engineer and as a customer.

I can’t praise Richard highly enough! He is a rare breed of engineer nowadays that a) really knows his Water Softeners inside out and b) genuinely cares about delivering the best customer service! I’d say, from my own experience, of him sorting out my machine he’s gone above and beyond the call of duty - couldn’t be more pleased! 5 stars from me! 👍

Richard visited our house to fix the water softener. He was very knowledgeable and he checked everything thoroughly and explained to me. He was very trustworthy and seemed very honest person. Happy with everything.

Richard Lawrence the engineer was first class. Our unit has not been serviced properly by the previous Monarch engineer but he took the time to strip the unit down and do a proper job. Without his work we would have looked for another company to service our unit.

Dave W was great. He visited to service our softener. He explained everything he was doing and why. He was really thorough. He cleaned up as he worked and checked everything was working properly before he left. We are very happy with the service he provided.

Good service on the phone, listening to query and booking in an engineer visit. Dave W the engineer called as promised the day before with a time and he arrived promptly to resolve the issue. Excellent service all round, thank you.

Very friendly and helpful and also explained clearly.good service

Richard explained the problem and the alternative actions I could take

Richard was really helpful in fixing our softener. He went above and beyond to get us up and running again.

Richard Lawrence was very professional and knowledgeable about our water softener. Very pleased with the service he gave.

Dave W was outstanding. Very knowledgeable, totally trustworthy and we appreciated his diagnosis of our water softener issues which were worse than we expected. Dave had to replace our machine but fortunately is a member of the team that carries the largest size. So luckily for us a new machine was installed and is now working perfectly