Monarch Water Reviews

Richard, the engineer who came to do a service on our softener, was on time, courteous and got on with the job immediately. Service was carried out, and some faulty parts were replaced. Was given some advice on the loading of the salt tablets, all helpful and the job was finished left clean and tidy. Excellent service and good customer support

Many thanks Richard excellent job

Richard who attended my house today to repair my water softener was very polite and carried out the necessary repair by identifying the issues and advising me of the cost to repair against a new softener. Richard was very thorough and explained why the fault had occurred. Richard was very professional and extremely knowledgeable regarding the softener and was extremely helpful. Richard left the site clean and was very attentive. I would recommend him to anyone and Monarch from my original enquired to completion. Thank you

Dave, the Monarch engineer, was punctual and competent. He was very thorough and conscientious and I was most impressed with his work ethic. I was also grateful for his expertise and extensive knowledge. Monarch are fortunate to have someone of his calibre on their team.

Great service experience from Richard , very knowledgeable and his advice led to us making correct decisions on our unit

Richard Lawrence was extremely helpful. He was punctual, polite, clear, and very efficient.

Richard came over to replace an item that was leaking at short notice. It was clear he knew exactly what he was doing and after replacing the faulty part, he checked everything else was in working order. He was very kind to explain the process while he was working (and answered all my questions), he also gave me some tips to get the best out of the softener. Great service.

Dave W was very efficient knew what he was doing . Showed me the problem and talked me through it. He tidied up very well had nothing todo when he left. He is a asset to the company

Dave W came to service my Monarch water softener. He was very efficient and had a good customer service approach. He replaced some faulty equipment, gave good advice on different salt grades in the market, tested the water hardness and reset the equipment again to get the unit back and and running smoothly.

Richard the Monarch engineer was prompt, courteous and explained everything clearly. He boxed up my old unit and refilled my new unit with salt and even moved the old one so that I could easily access it. I would thoroughly recommend his and Monarch's services.

Booked a visit to investigate an intermittent fault on a 3 year old softener. Dave W the engineer was great, told me when he would arrive and did a comprehensive check. Very user friendly experience all round

Purchased a scale out advance 12 months ago to replace a faulty water softener From about three weeks in we had scale everywhere Taps showers and screens These filters are pointless Do not buy one In reply to monarch I have changed the filter inside and still am getting scale these filters simply do not work your claims are completely false The merchant where I purchased it will no longer sell them Update number 2 Had a phone call from monarch today Asking why my negative review Well.. your product scaleout advance which is sold with bold claims of Cleaning will be far easier with no hard limescale to scrub and all of your pipes, taps, showers and appliances will be protected. (Taken from monarchs website ) Simply doesn’t reduce the scale at all The reply? It’s wont it isn’t designed to The man then tried to sell me a water softener I’m not sure if this man’s position in the company but he didn’t seem very knowledgeable I shall be pursuing a refund with monarch

I’ve been meaning to leave a review for Dave’s great service since March as I couldn’t get on the link for some reason. Anyway, I haven’t forgotten and I think that says it all. Thanks for your brilliant service Dave 👍

Contacting Monarch and arranging for an engineer to come out was quick and easy on the phone. Richard texted the afternoon before the appointment to give an approximate time he would arrive which was most helpful. He arrived on time and quickly found the problem and explained what the choices and costs were and I decided that owing to the age of my machine a full replacement was most cost effective. He carefully and efficiently replaced the Water Softener, set it up and tested it explaining what he was doing and how best to maintain it. He also made sure the installation was registered with Monarch and took away the old machine for recycling. Thanks to Richard’s professionalism the whole process was much less stressful than I had feared.

Richard was very polite and helpful. He explained clearly what he was going to do and when done he was done. He left everything clean and clean.

Dave came to sort out the issue with the water softener. He was held up at the previous job but kept me informed. He is very knowledgeable and very efficient and was quickly able to detect the problem and managed to sort it out.