Monarch Water Reviews

Richard Lawrence came out to us to to repair our water softener, very promptly rectified the problem, arrived on time, very helpful. Would definitely recommend him.

I had my Monarch Water Softener serviced today by Richard Lawrence. Richard was very knowledgeable, thorough, friendly and completed the job professionally. He was very courteous and explained what he was proposing to do and left the kitchen clean tidy. I would thoroughly recommend Richard to service your water softener

Dave M from Monarch was friendly and very knowledgeable, found out the issue with our water softener, explained everything and carried out the works to a satisfactory level! Thank you.

Recently had a visit from Dave W at Monarch, due to a fault with a softener. Dave was as extremely efficient and informative with his diagnosis. Gave me some good advice for upkeep and getting most from our softener. Great service!

Dave came out to service our water softener today. He explained everything about the system and was very helpful and polite. Great service

Richard L came to fix my softener that had started to collect water in the brine tank. Richard was very knowledgeable, friendly and completed the job professionally.

Had my Monarch Water Softener serviced today by Dave W. His expertise and product knowledge was 2nd to none. He found several minor faults with the machine and managed to fix them all. Dave also gave me lots of tips on how to best run the water softener appliance. He also knew a new local place where to buy sold from. All in all, a five star experience. I would highly recommend this service to anyone with a monarch water softener

Today was the first visit we’d had in the 5 years since having a Monarch softener. If I have to have another visit at any point (and I hope I don’t) Dave was exceptionally courteous, knowledgeable and helpful. I would have no qualms about recommending Monarch based on the service I received today, especially having just moved house 5 weeks ago. Thank you Dave and Monarch!!

Dave W came to repair our water softener. Unfortunately, the resin was blown so he offered the option of replacing either the resin or the whole softener. As the old softener was more than 10 years old, we opted for a new unit. He actioned the replacement quickly and efficiently. Whilst here he noticed a small leak on our water filter which he quickly repaired.

An engineer from Monarch called Dave visited to look at an issue under warranty. He solved a couple of issues swiftly and professionally.

Excellent service from Dave today. Very chatty. Please with the work done.

Prompt, thorough, professional, and ensure the woek was checked and all completed before leaving.

Engineer was great. Changed a part of the softener as still under warranty. Only downside is you have to pay for the repair/visit before they come out. Better way would be for the engineers to have portable card machines?

Analysed a persistent problem in the first minutes , cannibalised a new unit to fix the problem as it was very unusual. Magic!

We have regular services of our water softener by Monarch Water. They have always been prompt and efficient and the technician (Dave) has been polite and informative. I would recommend them highly.

Dave attended on time and did an amazing job. He knows the product literally inside out. He was highly capable and professional throughout the repair. Good to see a tradesman that takes pride in his workmanship.

Monarch offer a 7 year warranty. However 2 BIG problems. 1) The warranty is for parts ONLY. So when you call them out the sting you for a £150 call-out charge!! 2) The earliest they could get to me was 5 weeks! POOR!

Excellent customer service from Monarch for quickly booking my engineer visit with suitable date and time. Special thanks to Richard Lawrence for being punctual, professional and quickly fixing the issue without extra visit or additional parts. These guys are professional and can be trusted. Highly recommended! Yes, I would buy their products again and use their services in future!

Richard Lawrance - Monarch Water Ltd serviced our water softener today. He was very courteous and explained what he was proposing to do. He left the kitchen clean tidy. I would thoroughly recommend Richard to service your water softener- well done