Easy setup value for money
Easy setup value for money
3.8
Great
1,000 reviews
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1-star
💬Hasn't replied to negative reviews
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Review summary
Asda Mobile has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
Highly recommended
Ive been with Asda Mobile for many years and there is never a long wait to speak to a customer services advisor. They are always very polite, friendly and knowledgeable. I have no hesitation in reccommending them to anyone.
Only been with them 2 week but all…
Only been with them 2 week but all seems ok up 2 now
I asked for £4 a month pack
I asked for £4 a month pack , one week has cost me £14 why?
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
mobile.asda.com
All reviews
1,000 total • Write a review
Showing 931 - 940 of 996 reviews
GL
Avoid Asda mobile
I signed up because they advertised a deal for £6.40 per month for 12 months. They sent me an email to confirm the price. Two months later they are billing me £8 per month. I contacted their customer service who tell me it's only £6.40 if you work for Asda. Nowhere did it say this on the advert or on my confirmation email. It's a scam. I will be taking this to the Watchdog and then I will be leaving Asda as they have broken the terms of our agreement. Avoid Asda mobile. Their adverts are dishonest. They will not honour their own agreements and will charge you whatever price they choose. 7 May 2025 Update - don't be fooled by the comment from Asda below. They want readers to think they have resolved the issue. They have not. I have been contacting their customer care for days. The issue remains.
Date of experience: May 6, 2025
R
Rosie
US
Changing to Asda Sim was easy and money saving
Signed up for Asda sim to save money, sim arrived quickly and was easy to set up, phoned customer service to transfer old number, helpful and number changed within 24 hrs, only negative was not enough data was showing on account but a phone call to customer service soon got this corrected.
Date of experience: May 6, 2025
AL
Very helpful and polite
Very helpful and polite. I couldn’t recommend Asda Mobile staff higher. Thank you.
Date of experience: May 6, 2025
LT
Terrible and incompetent customer service
Awful signal, barely works anywhere. Terrible and incompetent customer service. Months of arguing before coming to the conclusion that the problem was exactly what I told them it was in the first place. Lots of going round in circles being told to do the same test steps over and over even though I'd completed them multiple times. Final issue was them taking more money from me that I didn't owe them AFTER my account was officially closed and having to screw around trying to get a refund via my bank because ASDA wouldn't refund me the money directly, only offering me an evoucher.
Date of experience: May 6, 2025
AP
Bundle of joy
I've been with ASDA a few years now but today a problem where my bank card had expired so I was kind of panicking whether my bundle of joy would be continued or not. I didn't get the operators name but she sorted it out very quickly so I'm very happy with the service and outcome. 10/10
Date of experience: May 6, 2025
DV
NO CONTRACT
Cheap deal and with no fixed contract. Just to use my phone as a phone. Yes you can still live without being online..! And just wait till you get home for your Wi-Fi fix. That's what I do..!
Date of experience: May 6, 2025
Pf
Sim set up was easy insert sim card…
Sim setup was easy insert sim card that's it
Date of experience: May 6, 2025
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