Easy setup value for money
Easy setup value for money
3.8
Great
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Asda Mobile has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
Highly recommended
Ive been with Asda Mobile for many years and there is never a long wait to speak to a customer services advisor. They are always very polite, friendly and knowledgeable. I have no hesitation in reccommending them to anyone.
Only been with them 2 week but all…
Only been with them 2 week but all seems ok up 2 now
I asked for £4 a month pack
I asked for £4 a month pack , one week has cost me £14 why?
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
mobile.asda.com
All reviews
1,000 total • Write a review
Showing 991 - 996 of 996 reviews
GS
Easy Account transfer to transfer to asda mobile from…
Easy to transfer to asda mobile from old provider.
Date of experience: May 2, 2025
WA
What you pay what you get !! Not recommended !
This is my first month with ASDA Mobile, and I’ve encountered several issues: - The app frequently crashes or becomes unresponsive. It often redirects me to the website browser, where I’m required to re-enter my username & password each time I log in. - I have been unable to access my billing information so far, either through the desktop website or the app. - I have been charged £0.11 more than my agreed contract, and I can’t find any explanation due to the inability to view detailed billing. These issues are very frustrating, especially coming from a reputable company like ASDA. It’s surprising that such a well-established brand has not delivered a reliable, user-friendly app. This reflects poorly on the post-sale service quality and may lead customers to consider alternative providers once their contracts come to an end. Penetrating the market by lowering cost can be an effective strategy, but not at the expense of quality, particularly in terms of service. Both the network and internet performance in Salford/Manchester are average, despite ASDA Mobile reportedly operating on the Vodafone network, which is generally known for strong coverage. However, based on my experience, using an ASDA SIM is not recommended.
Date of experience: May 2, 2025
ms
Easy to set up and swap number over and…
Easy to set up and swap number over and great price for what I want
Date of experience: May 2, 2025
D
Deborah
US
The instructions to replace SIM didn't…
The instructions to replace SIM didn't work. Rang helpful customer service who assisted change over. They advised old number would be restored within 24. After 48 hrs I rang again and another helpful lady advised change over "had just occured"and that recurring bundle would happen in a month. I have been told this several times before so don't have much faith. If it doesn't I will change provider.
Date of experience: May 2, 2025
CC
The lady was professionally friendly
The lady was professionally friendly, easy to understand, patient, and very very helpful, excellent service !!!
Date of experience: May 1, 2025
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