Easy setup value for money
Easy setup value for money
3.8
Great
1,000 reviews
5-star
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1-star
💬Hasn't replied to negative reviews
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Review summary
Asda Mobile has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
Highly recommended
Ive been with Asda Mobile for many years and there is never a long wait to speak to a customer services advisor. They are always very polite, friendly and knowledgeable. I have no hesitation in reccommending them to anyone.
Only been with them 2 week but all…
Only been with them 2 week but all seems ok up 2 now
I asked for £4 a month pack
I asked for £4 a month pack , one week has cost me £14 why?
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
mobile.asda.com
All reviews
1,000 total • Write a review
Showing 51 - 60 of 996 reviews
ST
Steve Tolley
US
Signed up to sim only 4 weeks ago
Signed up to sim only 4 weeks ago. Inserted Simon to phone not been able to make calls. Rang customer services who said my account and number did not exist. Then after insisting they checked again and found it. Then said my sim is temporary and should be activated in 24 hours stillwaiting
Date of experience: July 15, 2025
kw
it was ok but improvement needed
it was ok but improvement needed it was easy enough to order new sim although mine took forever to come nearly 2 weeks the switching my number to asda mobile wasnt easy and very stressful. unlike what it says online there was no option on my account to transfer my number so i had to phone up, i am deaf so i had to use the text relay service and it was just unneccsarily complicated. when you should be able to do it online i advise asda mobile either develops a live chat or being able to transfer number on your account because all the hassle i went through totally put me off
Date of experience: July 15, 2025
LM
Helpful and Friendly Customer Service
On the occasions I have had to contact Asda Mobile, the customer service staff are very friendly and extremely helpful. Being new to this company, I had a few problems getting started which were immediately solved and I wasn't made to feel silly because of my lack of technical knowledge. I'm so glad I signed up to Asda Mobile
Date of experience: July 15, 2025
PC
Couldn’t register on the website
Couldn’t register on the website. Took out a monthly account but they put the sim on a pay as you go. Not a great start
Date of experience: July 15, 2025
KK
Very easy and quick to set up
Very easy and quick to set up Brilliant service and good price Would definitely recommend
Date of experience: July 15, 2025
Kw
Great service always there with even…
Great service always there with even the slightest problem
Date of experience: July 15, 2025
CW
Ease of switching,so far everything is…
Ease of switching,so far everything is working ok
Date of experience: July 14, 2025
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