Easy setup value for money
Easy setup value for money
3.8
Great
1,000 reviews
5-star
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1-star
💬Hasn't replied to negative reviews
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Review summary
Asda Mobile has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
Highly recommended
Ive been with Asda Mobile for many years and there is never a long wait to speak to a customer services advisor. They are always very polite, friendly and knowledgeable. I have no hesitation in reccommending them to anyone.
Only been with them 2 week but all…
Only been with them 2 week but all seems ok up 2 now
I asked for £4 a month pack
I asked for £4 a month pack , one week has cost me £14 why?
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
mobile.asda.com
All reviews
1,000 total • Write a review
Showing 11 - 20 of 996 reviews
MG
Mobile Data when in Greece will not…
Mobile Data when in Greece will not connect .
Date of experience: July 19, 2025
A
Adam
US
Appalling Services by ASDA Mobile
I found the service of ASDA Mobile that I experience is appalling. I tried to cancel the contract two hours after online ordered. The communication is poor and I found that there is NO ownerships or responsibility to provide good service to the customers. To date, I have NOT received an contract cancellation email to confirm. Yet, I receive all unwanted emails. I found service after sales is poor.
Date of experience: July 19, 2025
PF
Asda sim only deal
A nice easy transfer of my new sim deal with Asda
Date of experience: July 19, 2025
CK
I cannot log into the mobile App and…
I cannot log into the mobile App and hence cannot see my account. Help desk have tried a few times and I will keep asking them. I conclude there are problems with the online system. Although the contract is a good deal I cannot recommend Asda mobile to anyone so far.
Date of experience: July 19, 2025
C
Customer
US
Poor experience overall, would not recommend
Poor experience overall, would not recommend. SIM card took longer than promised to arrive. Could not port old number across and customer service could not be reached by app, telephone or web enquiry form. No information available on what the reason was for the outage or when service would resume. When I eventually managed to speak to a representative, they gave me incorrect information on my cooling off period, telling me I was no longer able to cancel without incurring the full cancellation charge. When I queried this they changed their mind. Mobile data quality is shocking. Web pages seen to take an age to load and that’s only if there’s service in the area.
Date of experience: July 18, 2025
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