Marsh & Parsons Estate Agents Reviews

Highly recommend Sasha Patterson at M&P. When dealing with us regarding changes in tenants she made every absolutely smooth and effortless!

Subject: Review for Baran Mehmet - Tenancy Manager at Marsh & Parsons I recently had the pleasure of working with Baran Mehmet, Tenancy Manager at Marsh & Parsons, regarding a Council Tax issue for my property. I want to express my sincere gratitude for the exceptional service I received. Baran was incredibly responsive and efficient in handling my concerns. He promptly notified the tenants about the outstanding Council Tax bill and provided them with useful resources to assist in resolving the matter. His proactive approach made the process quick and hassle-free, allowing me to focus on other responsibilities while knowing that the situation was being managed effectively. I truly appreciate Baran’s professionalism and dedication to providing excellent customer service. It has made a significant difference in my experience as a landlord. I would highly recommend Baran and the team at Marsh & Parsons to anyone in need of property management services. Thank you again for your support! Best regards, Justin Laurie

Krysten and Joanna have managed tenant queries and interactions smoothly and effectively. All correspondence has been professional, personable and timely and ensured any issues are resolved swiftly. Thank you.

Previously, I’ve had a lot of turnover in property managers assigned to me and some seemed to have lacked any real knowledge of the job or an understanding of how to deal with outside contractors. Some of the work done by contractors doing electric or gas certificates for instance have seemed to be plain wrong. Several times I had to demand a second opinion from another contractor which proved this to be the case. Things have improved recently, since Abdullah Leghari became my property manager, I haven’t had that sort of problem. Any issue has been dealt with promptly and correctly, and all the recent contractors work has been done properly. Abdullah seems to have a much better understanding of what needs to be done and able to relate that to the contractors. Also I appreciate Charlie Caine stepping in promptly when Abudullah was on leave.

Max Davis was quick at responding and helpful to resolve a situation efficiently

Baran was great and really responsive. Marsh & Parsons continue to be a pleasure to work with. Thank you Tricia

A great and excellent service from Tassos Marsh and Parsons! : )

Abdullah is responsive, helpful and always polite. He is also calm and endeavours to solvenissues

Responsive, helpful and prompt

I’d been very lucky to have Tom Hammick of M&P Fulham branch to be our estate agents. He was so helpful, kind , patient and willing to extend his hours for me to make sure I can see the properties that I need to see. He is so passionate and considerate. he given me few properties to see in one day and in the same area. Well organised to his job for his client . He’s amazing.

Baran has been exceptional in managing our rental property. His quick and efficient response times, combined with his professionalism, give us peace of mind even though we live overseas. We truly feel our property is in excellent hands.

I had a brilliant experience with Baran. He was extremely helpful and quick to respond throughout. Although he initially couldn’t find the exact answer to my query, he didn’t give up. Instead, he provided several alternative solutions to address my issue. His persistence paid off and he eventually located the precise information I needed. His dedication and commitment to helping were absolutely top-notch and I truly appreciate his efforts!

We had the most incredible service from Kitson Wade, from the Brixton Branch. We find a flat we loved before Christmas, had us booked in the first day back in January and helped us lock in the property a few days later. We've had some really bad experiences with estate agents in the past and I have to say, I was really impressed with Kit's professionalism and charm through the whole process. Thank you so much Kit.

Baran was useful and responses quickly to my queries.

Baran was very efficient when we requested our deposit back. As a Tenant you suspect that the letting agent will only concentrate on the owners demands . This did not feel like the case in this instance. If we looked for another flat we would use Baran to help us as has left us with a good impression of Marsh & Parsons.

Thanks to Lydia, Arati and Baran for doing a stellar job finding new tenants for our property and getting everything sorted with the minimum of hassle. A great team, responsive to issues and easy to deal with. Thank you.

Please stop sending me letters asking me if I want to see how much my home is worth. I’ve never engaged with this organisation in my life but they feel they can send mail to ‘homeowner’ at my address. Go away

My experience with Marsh and Parsons has been appalling. Over the past 18 months, I’ve dealt with rodent and moth infestations, a persistent damp and black mould issue, and numerous unresolved maintenance problems. Despite raising these issues repeatedly, they remain neglected. The letting agent has repeatedly misled me by claiming they’ve contacted the landlord or are taking steps to resolve the problems, only for me to find out later that no action has been taken. They make vague statements to create the illusion of progress but fail to deliver. Their clear priority is serving the landlord’s interests, not addressing tenant concerns. Adding to the frustration, the high turnover of letting agents means communication is a constant challenge. Tenants are left to manage their own follow-ups and re-explain issues to new staff, resulting in repeated miscommunication and delays. It’s exhausting and completely unprofessional. When I requested compensation for my belongings damaged by damp, they outright refused on the basis I don’t have a receipt and this is not in line with their policy. The landlord also refused the request on the basis I could’ve stored items elsewhere in the house, further enforcing the lack of usability of my living space. Contrasting this, they are quick to enforce trivial matters like grass length or act promptly when an issue affects the landlord’s property insurance. This blatant double standard is unacceptable. I would not recommend Marsh and Parsons to anyone seeking a reliable or tenant-focused letting agent. Their dishonesty, neglect, and poor communication make renting through them a miserable experience. I am extremely surprised by the volume of 5 star reviews and question the integrity of these.

Baran has always been extremely efficient and provided us with any necessary information in a swift and professional manner. We have been grateful for his quick replies and courteous nature.

Had brilliant service from both M&P Kennington and M&P Brixton when looking for our first property. Very professional and helpful.