Macsbacks Reviews

The team at Macsbacks knows their stuff and they solved our server problems efficiently. My only complaint is that their rates are a bit higher than some competitors in the area. However, you do get quality service for the price, so I suppose it balances out.

We switched to Macsbacks last year and have been generally satisfied. They handle our routine maintenance well and their monitoring service has caught several potential issues before they became problems. The only minor issue is that their billing system can be a bit confusing with all the different service categories.

The quality of work is good and the technicians are clearly experienced. However, it sometimes takes a day or two to hear back when we submit support tickets. For urgent issues, calling directly seems to work better than their online system.

As a small business owner, I appreciate that Macsbacks doesn't oversell services we don't need. They're honest about what's necessary and what can wait. Their backup solutions have saved us twice now when hardware failed.

Best IT service company we've worked with. They modernized our entire system and provided excellent training.

Really impressed with their professionalism and expertise. Fixed our network issues quickly.

Our email system crashed on a Friday afternoon and we were panicking. Macsbacks had us back up and running within a few hours. Their emergency response service is worth every penny.

Had them set up our new office network. The initial installation went smoothly and works well, but getting them back for follow-up support took longer than expected. When they did come, they fixed everything properly though.

We've used Macsbacks for several projects including office setup and ongoing maintenance. They're always punctual, clean up after themselves, and follow through on their commitments. The staff is friendly and patient when explaining technical issues to non-tech people like myself.

Expected more based on their reputation. The technician was late to our appointment and seemed rushed through the diagnostic. While they did identify the problem, the solution felt like a quick fix rather than addressing the root cause. May try someone else next time.

Macsbacks helped us with a computer upgrade project. The work was done correctly and on schedule, though communication could have been better during the planning phase. They seem to know what they're doing but could improve on keeping clients informed about progress and timelines.

Macsbacks has been handling our IT support for over two years now and they've been fantastic. Their response time is quick, the technicians are knowledgeable, and they always explain things in terms we can understand. The monthly service agreement gives us peace of mind knowing help is just a phone call away.