REFUND NOT COMING?
request number 107423609 - refund not coming.. when will it come man.. so many days?? Credit card not showing refund man.. DO IT NOW NAVEEN.
3.9
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1,000 reviews
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Review summary
Lyca Mobile USA has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Happened 5th time in 2 years, No network and “threshold Limit reached”
Reference number 107557100 I had a family plan,removed a number for one month and 18th and 19th july tried to recharge it started giving error “threshold limit reached “ then on 20th July I added that number to same family again , received SMS about recharge but after that no network bars and sometimes SOS
Lyca failed to send me the QR code that…
Lyca failed to send me the QR code that I need to set up the eSIM on my phone. Nevertheless they claim the "plan activation" was successful. It was not successful for me. I have not received a usable eSIM.
SIM SWAP I ordered an ESIM little did I know I have to have a physical SIM
UPDATE 7/18/2025: after writing the previous review Lyca Mobile customer service did contact me. They offered me a refund for eSIM and informed me that I would have to purchase a physical SIM. They told me what I needed to do for a full refund. I did exactly as they asked and once again I have not heard anything. BAD CUSTOMER SERVICE I DO NOT RECOMMEND!! I decided to buy the esim card for like $12.86 which includes unlimited talk, text and data. I assumed the esim would work in my phone but it is not compatible. Shame on me for not checking first. This does not excuse Lyca customer service from blowing me off completely. I have called the number several times both times I finally got through I was hung up on. LIA the chat bot can't help me so it pushes me through to wait on agent who never answers. Oh and it states I can email them too only to be ignored once again. So I sit here day #4 with no solution. Not even an almost solution. I guess what I'm saying is their customer service sucks and they are making me feel like I'm not even a customer of theirs.
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Website
lycamobile.us
All reviews
1,000 total • Write a review
Showing 51 - 60 of 996 reviews
AP
The customer support from HAMID was…
The customer support from HAMID was excellent and detailed. He explained everything step by step and i was successfully able to resolve my issue. Excellent customer service. Mahalo and have a great day.
Date of experience: June 3, 2025
ob
Hamid
Hamid, has provided me a great customer service. I really appreciate it all his help throughout the phone call
Date of experience: June 2, 2025
RK
🌟 Outstanding Support from Hamid at…
🌟 Outstanding Support from Hamid at Lyca Mobile! 🌟 I just had the most amazing customer service experience with Hamid from the Lyca Mobile call center, and I couldn’t be more impressed! From the moment he picked up the call, Hamid was polite, knowledgeable, and incredibly patient. I was having issues setting up my eSIM, and honestly, I expected the usual back-and-forth or long hold times. But Hamid completely turned that around. He guided me step-by-step with absolute clarity, made sure I understood every part of the process, and stayed on the line until everything was fully resolved. He didn’t rush me, didn’t give me generic answers—he genuinely cared about solving the issue. That level of dedication and professionalism is rare these days, and it made a huge difference. Thanks to Hamid, my eSIM is working perfectly now. If every customer support experience was like this, the world would be a better place! Thank you, Hamid—you’re a true credit to Lyca Mobile! 🌟👏
Date of experience: June 2, 2025
EB
e SIM installation issue
Great support received from Lyca mobile CS team Mr.Jaber,my eSIM installtion issue could solved with his great support
Date of experience: June 2, 2025
MM
Todo estuvo claro y directo
Todo estuvo claro y directo, excelente servicio al cliente, estoy satisfecho.
Date of experience: June 2, 2025
Ns
amazing price
amazing price, value and customer service. Chris Yamad did a great job helping me out.
Date of experience: June 1, 2025
AD
Anton D
US
This service is a SCAM
This service is a SCAM. They lure you in with a low price, then force you to pay 2–3 times more later. I signed up for a plan, and after one month, at 12 PM, I got an SMS saying the payment failed and they couldn’t renew it. My card is 100% working and has plenty of funds. I checked the mobile app — my plan was gone, instantly cancelled. There’s no online support. I sent them an email — no reply. I found another phone and called them, waited 30 minutes on hold, and all they could say was that I could either buy a new plan that costs 2–3 times more than the one I had, or wait 24 hours for “some team” to review the issue — all while being stuck in a foreign country with no calls or internet. I’ve seen many similar reviews online — same story over and over again. This service is a total SCAM. Avoid it at all costs!
Date of experience: June 1, 2025
JA
Fue rápida y eficaz.. solución rapid
Fue rápida y eficaz... Muchas gracias
Date of experience: May 31, 2025
BP
I have issue with e-sim activation
I have issue with e-sim activation. THANK YOU to Hamid who help me activate. He patiently walk me through step by step. The process was a lot easier with Hamid's help. Thank you Hamid for the wonderful customer services :)
Date of experience: May 31, 2025
AG
hamid was awesome customer service at…
hamid was awesome customer service at lyca!
Date of experience: May 31, 2025
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