REFUND NOT COMING?
request number 107423609 - refund not coming.. when will it come man.. so many days?? Credit card not showing refund man.. DO IT NOW NAVEEN.
3.9
Great
1,000 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Lyca Mobile USA has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
Happened 5th time in 2 years, No network and “threshold Limit reached”
Reference number 107557100 I had a family plan,removed a number for one month and 18th and 19th july tried to recharge it started giving error “threshold limit reached “ then on 20th July I added that number to same family again , received SMS about recharge but after that no network bars and sometimes SOS
Lyca failed to send me the QR code that…
Lyca failed to send me the QR code that I need to set up the eSIM on my phone. Nevertheless they claim the "plan activation" was successful. It was not successful for me. I have not received a usable eSIM.
SIM SWAP I ordered an ESIM little did I know I have to have a physical SIM
UPDATE 7/18/2025: after writing the previous review Lyca Mobile customer service did contact me. They offered me a refund for eSIM and informed me that I would have to purchase a physical SIM. They told me what I needed to do for a full refund. I did exactly as they asked and once again I have not heard anything. BAD CUSTOMER SERVICE I DO NOT RECOMMEND!! I decided to buy the esim card for like $12.86 which includes unlimited talk, text and data. I assumed the esim would work in my phone but it is not compatible. Shame on me for not checking first. This does not excuse Lyca customer service from blowing me off completely. I have called the number several times both times I finally got through I was hung up on. LIA the chat bot can't help me so it pushes me through to wait on agent who never answers. Oh and it states I can email them too only to be ignored once again. So I sit here day #4 with no solution. Not even an almost solution. I guess what I'm saying is their customer service sucks and they are making me feel like I'm not even a customer of theirs.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
lycamobile.us
All reviews
1,000 total • Write a review
Showing 31 - 40 of 996 reviews
tt
Among the worst customer service I've…
Among the worst customer service I've experienced. Their online chat times out if the helper doesn't respond in time and they frequently do not respond/ cant figure out the problem. The sim they provided never worked and I reached out frequently for help to no avail. I called on a different phone and they did the same thing after about an hour they just hung up. I tried to cancel and got no reply, they deliberately make it hard to leave and waste my time.
Date of experience: June 10, 2025
PK
I was having problem with a physical…
I was having problem with a physical sim swab and Raymond helped me in swabbing my sim to esim. Many many thanks to Raymond for being so helpful and professional with a polite words. Best wishes for his bright professional future Thanks
Date of experience: June 10, 2025
YR
Hamid
Hamid - An Excellent customer care provider and resolved all my issues with patience
Date of experience: June 10, 2025
sc
Port out hassle
Huge hassle when trying to get port out pin. They are ask for call history and the refuse to recognize activity. They could easily verify ownership via OTP but make it impossible to port out!
Date of experience: June 9, 2025
MK
Omar from Lycamobile helped me great…
Omar from Lycamobile helped me great with e-sim setup.
Date of experience: June 8, 2025
VS
Thanks to Omar for helping out…
Thanks to Omar for helping out converting my physical sim to esim over a phone call with clear instructions.
Date of experience: June 8, 2025
MR
Physical SIM to eSIM
Great support transferring from physical SIM to eSIM by associate Hamid. Made process a lot easier.
Date of experience: June 7, 2025
SP
Nelia
Nelia - You are great in giving me the details in order. Thanks for being a good representative on this. The time to response and resolve is greatly appreciated. Thanks once again!
Date of experience: June 6, 2025
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.