REFUND NOT COMING?
request number 107423609 - refund not coming.. when will it come man.. so many days?? Credit card not showing refund man.. DO IT NOW NAVEEN.
3.9
Great
1,000 reviews
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Review summary
Lyca Mobile USA has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Happened 5th time in 2 years, No network and “threshold Limit reached”
Reference number 107557100 I had a family plan,removed a number for one month and 18th and 19th july tried to recharge it started giving error “threshold limit reached “ then on 20th July I added that number to same family again , received SMS about recharge but after that no network bars and sometimes SOS
Lyca failed to send me the QR code that…
Lyca failed to send me the QR code that I need to set up the eSIM on my phone. Nevertheless they claim the "plan activation" was successful. It was not successful for me. I have not received a usable eSIM.
SIM SWAP I ordered an ESIM little did I know I have to have a physical SIM
UPDATE 7/18/2025: after writing the previous review Lyca Mobile customer service did contact me. They offered me a refund for eSIM and informed me that I would have to purchase a physical SIM. They told me what I needed to do for a full refund. I did exactly as they asked and once again I have not heard anything. BAD CUSTOMER SERVICE I DO NOT RECOMMEND!! I decided to buy the esim card for like $12.86 which includes unlimited talk, text and data. I assumed the esim would work in my phone but it is not compatible. Shame on me for not checking first. This does not excuse Lyca customer service from blowing me off completely. I have called the number several times both times I finally got through I was hung up on. LIA the chat bot can't help me so it pushes me through to wait on agent who never answers. Oh and it states I can email them too only to be ignored once again. So I sit here day #4 with no solution. Not even an almost solution. I guess what I'm saying is their customer service sucks and they are making me feel like I'm not even a customer of theirs.
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lycamobile.us
All reviews
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Showing 121 - 130 of 996 reviews
ns
Good job Bouchaib
I ported in to Lyca mobile and called customer care for help. The calls went on for almost 45min because of certain steps and the server was slow during that hour. Executive named Bouchaib really helped me out during the process and showed lot of patience. He has good technical knowledge and doing his job perfectly well. Good luck to him. Thanks
Date of experience: April 8, 2025
HP
Dilip gave me a breif idea regarding…
Dilip gave me a breif idea regarding chossing a plan as per my requirement, he did explain very poloietely, he is an asset of Lyca Mobile USA. I appreciates Mr.Dilip.
Date of experience: April 7, 2025
DV
Acabo de ser atendido por Mavic
Acabo de ser atendido por Mavic. Inmediatamente solventó mi problema y aclaró mis dudas. Se mostró preocupada por ayudar más! Estoy muy agradecido
Date of experience: April 6, 2025
CC
Thanks to all to give us a good srvice
Thanks to all to give us a good srvice. Iam really impressed by his valuable service.
Date of experience: April 6, 2025
sk
refund not received
i ordered an sim thru online and they didnt deliver.. they said they will give refund.. its almost 3months.. i keep callig every time they saying 5business days.. its 47$ ..
Date of experience: April 4, 2025
MQ
I recommend every customer to ask for…
I recommend every customer to ask for Mr.Jaber he was very polite, calm, understanding, humble, and very patient. I had issues swapping my sim card to eSIM and I kept getting error messages, but Jaber walked me through every step one at a time and made sure everything was working before he hanged. I will recommend everyone asking for his help very honest
Date of experience: April 4, 2025
sc
worst customer service
worst customer service. they always say our technical team will look into this, but they will never fix the issue. they keep you out of service for days until you will exit from this service.
Date of experience: April 4, 2025
N
Neeraja
US
I have been reaching out to customer…
I have been reaching out to customer service for the past three days, but unfortunately, I did not receive the correct guidance. In fact, I even encountered some irresponsible and unhelpful responses along the way. However, Jaber completely changed my experience! He was extremely knowledgeable, patient, and efficient in resolving my issue. Unlike others, he provided the right solution without any confusion. His professionalism and dedication truly stood out, making me feel valued as a customer. I sincerely appreciate Jaber’s wonderful service and commitment to helping customers. He is an asset to the team, and I hope more representatives follow his example. Thank you, Jaber, for your excellent support!
Date of experience: April 3, 2025
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