REFUND NOT COMING?
request number 107423609 - refund not coming.. when will it come man.. so many days?? Credit card not showing refund man.. DO IT NOW NAVEEN.
3.9
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1,000 reviews
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Review summary
Lyca Mobile USA has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Happened 5th time in 2 years, No network and “threshold Limit reached”
Reference number 107557100 I had a family plan,removed a number for one month and 18th and 19th july tried to recharge it started giving error “threshold limit reached “ then on 20th July I added that number to same family again , received SMS about recharge but after that no network bars and sometimes SOS
Lyca failed to send me the QR code that…
Lyca failed to send me the QR code that I need to set up the eSIM on my phone. Nevertheless they claim the "plan activation" was successful. It was not successful for me. I have not received a usable eSIM.
SIM SWAP I ordered an ESIM little did I know I have to have a physical SIM
UPDATE 7/18/2025: after writing the previous review Lyca Mobile customer service did contact me. They offered me a refund for eSIM and informed me that I would have to purchase a physical SIM. They told me what I needed to do for a full refund. I did exactly as they asked and once again I have not heard anything. BAD CUSTOMER SERVICE I DO NOT RECOMMEND!! I decided to buy the esim card for like $12.86 which includes unlimited talk, text and data. I assumed the esim would work in my phone but it is not compatible. Shame on me for not checking first. This does not excuse Lyca customer service from blowing me off completely. I have called the number several times both times I finally got through I was hung up on. LIA the chat bot can't help me so it pushes me through to wait on agent who never answers. Oh and it states I can email them too only to be ignored once again. So I sit here day #4 with no solution. Not even an almost solution. I guess what I'm saying is their customer service sucks and they are making me feel like I'm not even a customer of theirs.
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lycamobile.us
All reviews
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Showing 111 - 120 of 996 reviews
US
Very professional and helpfull
Nassim was extremely helpful during our recent call with Lyca Mobile. He demonstrated excellent knowledge and professionalism throughout the conversation. He guided us step by step with clarity and patience, and successfully resolved our network issue by converting the SIM to an eSIM. His support made the entire process smooth and stress-free. Great customer service experience—thank you, Nassim!
Date of experience: April 12, 2025
lb
Agent of the day
Agent: Henry guided me with all my queries. But his 's responses are very rude, which I felt. It would be more nice if be polite
Date of experience: April 11, 2025
NH
I talked to an agent named Amor and I’m…
I talked to an agent named Amor and I’m very pleased with the help and support I received from her everything went as she said thanks
Date of experience: April 10, 2025
A
Absolutely terrible experience with…
One of the worst telecom experiences I’ve ever had — Lyca Mobile is a complete joke. All I needed was my account number and PIN. I called customer care and they started asking for every single detail under the sun — last 4 digits of my card, recent call numbers, last recharge info, and more. At one point, I literally asked the rep, “What exactly do you need?” She gave me a list. I collected everything, kept it ready, and when the call resumed after being put on hold, she asked for different things again! I was just sitting there like, what even is this?? And don’t even get me started on the service itself. I bought a 5GB data pack online during setup and barely used even 1GB because of how pathetic the coverage is. Most of the time it shows one bar or no signal at all. It’s honestly unusable. Total waste of money and time. I would never recommend Lyca Mobile to anyone. Save yourself the headache.
Date of experience: April 10, 2025
GB
Excellent porting of carrier to Lyca
Excellent porting of carrier to Lyca. Akita, my agent on the call, was very clear, efficient and widely knowledgable about Lyca products and services. Excellent so far…
Date of experience: April 9, 2025
PA
Agent was helpful and easy to work…
Agent was helpful and easy to work with. I was able to submit my port in request successfully and was given reference number to follow up in future if needed.
Date of experience: April 9, 2025
mk
It’s so good Hamid help us a lot and he…
It’s so good Hamid help us a lot and he tell us step so perfectly and nice
Date of experience: April 9, 2025
KJ
Helped a lot and Patient enough to…
Helped a lot and Patient enough to resolve my issue. ID number 30296 and name Nissa.
Date of experience: April 8, 2025
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