Fast response solution was received
Fast response solution was received

10 months ago
The customer service representative who helped me was very knowledgeable and helped me with the issue.
10 months ago
Ordered a sim card and a prepaid plan. Upon completed payment the site returned a page with "Internal Server Error". The transaction was successfully completed (confirmed on my credit card statement... See more
10 months ago
Katastrof ,ringer kundtjänst kan knappt sitt egna jobb
Fast response solution was received
Lina did my sim swap today, registered my number, gave me the reference number and told me that it is going to be done in just one hour. That's awesome. Thank you Lina! Best chat experience with you!
It's very bad because I didn't used my national calls and it's been hide. It's not good if I buy national calls I must be finish in the first time F***:"ck.
I had a 4.5g connection problem. Now it's fixed.
It was very good.I got along with the agent very well. Thanks a lot.
helpful and easy.
Good customer service
My address couldn't be found in the database a clerk from the company aided me in solving the issue of ordering a sim card at that address. The experience was pleasant and it felt professionally handled.
Good customer service experience with Kiran.
nice person, helped me a lot
Quick and fast resolution by Lina from customer desk
When i called to lycamobile service i was not satisfied than i think about to chat with them. I came to chat with Lina. She was very patient and kind. She guided me how i can recover my number and all. But unfortunately my sim card was not working so i looked for chat again. Likely i got connected with Lina again. She helped me with each step to solve my problem. I am very pleased and happy. She listened to my evey question and very kindly answer all questions. I am very thankful for Lina.
(Katherine38657) She was really helpful and patient. Sometimes people have problems and they are not so easy and fast to solve. Some of your attendants should get a course on how to try to understand the costumer's problems.
Katherine38657 is a gem of a person!
Very kind and helpfull ;)
Kiran helped me and saved my day by resolving my data connectivity issue on the new phone.
Lina was very helpful.After one week she was the only she helped me.Thank you Lina you are amazing!
Isaac was very kind and helpful. Solved my issue quickly.
Zack is exceptional
Quick and easy, received help online
Based on analysis of 107 reviews rated 1-2 stars for Lyca Mobile SE
“Customer support is very much unavailable, hiding behind a prerecorded message claiming "longer times than usual"”
“Upon completed payment the site returned a page with "Internal Server Error"”
“Ordered an e-SIM, payment cleared, but I received nothing”
“Although the standard response time is claimed to be five working days, I’ve waited over two weeks with no real resol...”
“The price is affordable”
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Lyca Mobile SE is a telecommunications company that specializes in providing prepaid mobile services, including international calling and high-speed data plans. The company offers a variety of kontantkort (prepaid SIM cards) designed to cater to customers looking for flexible and affordable mobile communication options without long-term contracts. Targeting both domestic and international users, Lyca Mobile enables customers to make low-cost calls within Sweden and abroad. The company also supports E-sim technology, providing modern solutions for customers seeking convenience and efficiency in their mobile connectivity. By focusing on competitive pricing and straightforward service offerings, Lyca Mobile SE aims to meet the diverse needs of individuals who prioritize cost-effective communication solutions.
Lyca Mobile SE receives a mix of feedback from its users, with a notable 77% of reviews being positive. Many customers praise the helpfulness and efficiency of the staff, highlighting representatives like Bilal and Eccee for their knowledgeable assistance in resolving issues quickly. However, significant complaints arise regarding the reliability of the service, particularly concerning the functionality of SIM cards while roaming, which has left several users frustrated and inconvenienced during travel. Additionally, issues with the webshop and customer support accessibility are frequently mentioned, with some customers reporting difficulties in canceling their plans and receiving timely responses. Despite the positive experiences shared by many, the recurring negative themes suggest that improvements in service reliability and customer support are needed.
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