I had problem for recharging my account…
I had problem for recharging my account and the support agent Lina helped me through the process.

10 months ago
The customer service representative who helped me was very knowledgeable and helped me with the issue.
10 months ago
Ordered a sim card and a prepaid plan. Upon completed payment the site returned a page with "Internal Server Error". The transaction was successfully completed (confirmed on my credit card statement... See more
10 months ago
Katastrof ,ringer kundtjänst kan knappt sitt egna jobb
I had problem for recharging my account and the support agent Lina helped me through the process.
Lina was very kind and knowledgeable. But the bundle price deals needing to order a new sim makes no sense. Why can’t I use the new sim I just picked ion
Bilal Ahmad: quick, responsive and polite. Solved my problem with no hassle. Thanks so much!
Bilial was very nice and helped me solve the issue very quickly
Kiran, a customer service on the chat function was very helpful. Helping me to activate my new internet bundle because it was put on hold due to my old bundle is still active (I run out of internet quota on my old bundle).
I had a chat with Bilal, Customer Service Agent. All my queries were instantly answered and he seemed to have a good knowledge about the service offered. Also he fixed my recharge issues with my account and helped to activate the new bundle which was purchase already. Thanks
Its a beneficial and timely support given by @Bilal to resolve the issue quickly.
Quick replies in a detailed way.
I talked with Therese, I think she was quite knowledgeable about what she explained to me and courteous too. But I have a good experience.
Lina was very patient in explaining things for me. I appreciate her help and time.
I bought a couple of sims with the packages online because it was cheaper than other "real" Swedish mobile providers for my guests. Big mistake. For one unlike normal Swedish providers you need to upload your ID and a selfie to have so called registration. It was very uncomfortable sending a selfie to a strange company. On the weekend when the user was driving 300 km away from home and using phone GPS they simply blocked the sim. Icing on the cake is that there is no helpline available on weekends. I re-registered it and it started working after two days. Essentially, it could not be used when it was needed. If you are in Sweden I strongly recommend NOT to buy this crap. Go for Swedish providers like Comviq even if they are a bit expensive. As soon as this package is consumed, both the sim and the number are going to their rightful place. The trash can.
I have requested for refund. I sent email 2 days before, but no case was created, But i contacted help desk. 'Therese' from Lyca help desk created case promptly and shared reference no for my issue. Thanks for quick support.
Therese was excellent in helping me in my case !
Bilal was on the point and very swift in supporting.
Bilal Ahmed was very quick and helpful in solving the issue, really appreciated the help
Hey everyone. Here is my experience with this company up to this point that I'm completely fed up with them. I will try and keep it short but I don't make any promises. Also thank you for your understanding in my writing. English is not my mother language so please excuse any mishaps. So my opinion... stay away from his company or be prepared for a lot of problems and a lot of patience... In the beginning everything was working as it should (mention I am a customer of them for the last three years). I was paying, I was using my data, my minutes, all were good (except that at one point my first number was cancelled out of the blue and I couldn't use it and they neither could do anything about it for some reason, nor they knew anything about it, and that in my second number I'm still waiting for them, since last October, to fix my SMS sending/receiving problem. But these are completely different stories). That was until April where I decided to not update my usual bundle but to go for a 6month offer they had with a new bundle. And then all hell broke loose (case 90542973 just in case anyone was uncertain I'm telling the truth). Their system wouldn't activate the new bundle-offer with credits, but they didn't mentioned that anywhere, and then out of the blue their system activated both bundles (old and new) at the same time (seconds difference between the system's messages I got), they spend all of my credits in the process, they charged me for the new bundle as well and then I had to deal with their horrendous customer support service (only during the day hours, stupidest or most ignorant people on planet Earth making calls almost impossible to make anything out of them, their chat-window is too small on purpose so it is difficult for you to keep track of the conversation or to save it with screenshots -since they say that they cannot send you the conversation which is a lie because they have done it in another case where I didn't ask of it-) which they couldn't (or wouldn't...) understand that this wasn't my fault, but their system's, and saying that there was nothing they could do and that I did the activation of both bundles (which was physically impossible), despite all the evidence I provided (screenshots of my calls, screenshots of my conversations with them, screenshots of activation messages, of bank account payments etc. You got the point). These were their responses until I got really upset and started the offence asking to speak with a manager. They tried to avoid it meticulously but I was firm in this so they told me that I should send an email which I did providing all the information. They again tried to avoid any responsibility and only after threatening them with taking this to the court started to provide me with proper responses and started to analyse the whole situation offering me partially my credits back and finally returning all the credits back and even some more as a sorry gesture (kudos to them for that). But that took over 5 weeks... where I had to buy AGAIN anew the new bundle-offer and then wait to sort this out. Fast forward to today which is what I wanted to address in this post anyway. Being in the new offer-bundle for the last 4 months everything returned to normal until yesterday when my internet stopped suddenly and I didn't know why. I came back to my place and I found out that their system right before or right after the renewal for August started charging me packages of 40MB every few minutes, during the day or night or even very early in the morning (eg 4:30 in the morning) until all of my package's data were depleted. Their system didn't inform me about it (depletion) but started charging my credits (had 415SEK into my account), I figured out that it was their system's problem AGAIN and not an app of my mobile, because the moment my free data were finished instead of 40MB it started charging 3,33MB (exactly 4SEK every charge) every few seconds or minutes until even my credits were gone. Coming to today speaking in their chat (didn't bother with their calling center) with Kiran (not a very bright guy I must say since this isn't the fist time I'm dealing with him), resulting after 45 minutes of writing that he doesn't see anything wrong in my number. This is exactly the same behaviour with the previous problem. I don't have a case number yet because I just sent them an email for the new case. I will get back with the new case number. My opinion is this. If you don't want to deal every now and then with unbelievable technical problems and very poor customer support where you try to prove that you are not an elephant, then pay a few more money and go to another company. I 've definitely started to consider it after this BS I'm dealing with them... And depending how they will treat me this time I will speak with a lawyer for sure... I will come back with more.
Lina var jätte snäll och hjälpsam
LINA WAS VERY NICE IN SOLVING THE ISSUE
I had an issue where I couldnt buy bundles. I was assisted very quickly by Lina, who listened to my complain a provided different solutions, one of which worked.
Fast and easy solution :) Super happy about that!
Based on analysis of 107 reviews rated 1-2 stars for Lyca Mobile SE
“Customer support is very much unavailable, hiding behind a prerecorded message claiming "longer times than usual"”
“Upon completed payment the site returned a page with "Internal Server Error"”
“Ordered an e-SIM, payment cleared, but I received nothing”
“Although the standard response time is claimed to be five working days, I’ve waited over two weeks with no real resol...”
“The price is affordable”
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Lyca Mobile SE is a telecommunications company that specializes in providing prepaid mobile services, including international calling and high-speed data plans. The company offers a variety of kontantkort (prepaid SIM cards) designed to cater to customers looking for flexible and affordable mobile communication options without long-term contracts. Targeting both domestic and international users, Lyca Mobile enables customers to make low-cost calls within Sweden and abroad. The company also supports E-sim technology, providing modern solutions for customers seeking convenience and efficiency in their mobile connectivity. By focusing on competitive pricing and straightforward service offerings, Lyca Mobile SE aims to meet the diverse needs of individuals who prioritize cost-effective communication solutions.
Lyca Mobile SE receives a mix of feedback from its users, with a notable 77% of reviews being positive. Many customers praise the helpfulness and efficiency of the staff, highlighting representatives like Bilal and Eccee for their knowledgeable assistance in resolving issues quickly. However, significant complaints arise regarding the reliability of the service, particularly concerning the functionality of SIM cards while roaming, which has left several users frustrated and inconvenienced during travel. Additionally, issues with the webshop and customer support accessibility are frequently mentioned, with some customers reporting difficulties in canceling their plans and receiving timely responses. Despite the positive experiences shared by many, the recurring negative themes suggest that improvements in service reliability and customer support are needed.
We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.