Doesn't work properly sometimes 😕
Doesn't work properly sometimes 😕
4.1
Great
594 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
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Review summary
Lyca Mobile PT receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
Top up happen automatically
Top up happen automatically . Though i already off the auto renew. This is robbery .
O tarifário é apenas para "agarrar"…
O tarifário é apenas para "agarrar" clientes, depois tudo é complicado... O chat vitual não resolve, o atendimento telefónico demora dezenas de minutos,... Os dados são péssimos! Onde os outros operadores têm 5G a Lyca Mobile tem 2G e GPRS... Por isso, não interessa ter 20GB...50GB... porque não consegues usar... enfim, só tenho pena ter colocado a crédito 60€ na conta (para reaver o dinheiro tens de fazer requerimento e esperar pelo menos 7 dias...), senão já tinha deixado a Lyca Mobile há vários meses... Só estou à espera de gastar o dinheiro da conta para passar o número para outro operador.
Network is very poor
Network is very poor
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
lycamobile.pt
All reviews
594 total • Write a review
Showing 571 - 580 of 590 reviews
CF
5 Stars Customer Service
5 Stars Customer Service provided by Mr. Eduardo Gonçalves on behalf of my mobile network provider Lycamobile Portugal. Mr. Gonçalves excel in Customer Service and for the 2nd time he provided a personalized assistance that fully met my expectations. It was in fact an high standards assistance, not common amidst the telecom operators in the country. I am very pleased with it.
Date of experience: December 22, 2020
VG
Mario was really helpful
Mario was really helpful, spoke good English & fixed the problem quickly!
Date of experience: December 14, 2020
TC
Tony C.
US
Excellent customer service
I have had two issues over the past several months, and both times a supervisor named Ricardo has handled my cases. Ricardo could not have been more responsive, or helpful. He was able to resolve the problems, and was very persistent with the technical department when necessary. A pleasure to work with.
Date of experience: November 20, 2020
B
Bonnie
US
A very helpful chat
Bom Dia, I was on your chat live with Giovanna Fonseca. He/she really helped me in a very complicated initial registration problem. I am a new customer and just got my SIM card. I did not receive the code in an email but he/she figured it all out and really hung in there with me. I am very grateful and wanted you to know. I also have to say Eduardo Gonçalves was also very helpful and very nice. You all have the best employees. Thank you for your kindness.
Date of experience: November 18, 2020
MD
Mrs D
US
Great customer service but poor initial info
It has been a total disaster activating my Lycamobile sim and bundle, the saving grace being excellent customer service from Miguel Silva and Eduardo Gonçalves who were both professional, friendly and efficient, and made every effort to resolve my issue. I ordered a sim online but my husband bought from a shop and I must say the process to get set up was a lot easier with the shop bought sim. The info packet included information that the online sim pack did not. Lycamobile PT might want to review their info packs and procedures for online-bought sim cards. Hoping that mine will now work after referral to the technical team.
Date of experience: November 6, 2020
TC
Brilliant customer service
Brilliant customer service. I had a great experience with Mario who was courteous and professional. Would recommend!
Date of experience: October 19, 2020
RJ
Quero referenciar o operador Eduardo…
Quero referenciar o operador Eduardo pela sua simpatia, conhecimento e disponibilidade neste último atendimento. Muito obrigada pela sua disponibilidade para a resolução do problema apresentado.
Date of experience: September 18, 2020
GD
Fale com Eduardo
Fale com Eduardo, atentimento 5 estrelas! Muito obrigao pela ajuda :)
Date of experience: September 17, 2020
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