Doesn't work properly sometimes 😕
Doesn't work properly sometimes 😕
4.1
Great
594 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Lyca Mobile PT receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
Top up happen automatically
Top up happen automatically . Though i already off the auto renew. This is robbery .
O tarifário é apenas para "agarrar"…
O tarifário é apenas para "agarrar" clientes, depois tudo é complicado... O chat vitual não resolve, o atendimento telefónico demora dezenas de minutos,... Os dados são péssimos! Onde os outros operadores têm 5G a Lyca Mobile tem 2G e GPRS... Por isso, não interessa ter 20GB...50GB... porque não consegues usar... enfim, só tenho pena ter colocado a crédito 60€ na conta (para reaver o dinheiro tens de fazer requerimento e esperar pelo menos 7 dias...), senão já tinha deixado a Lyca Mobile há vários meses... Só estou à espera de gastar o dinheiro da conta para passar o número para outro operador.
Network is very poor
Network is very poor
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
lycamobile.pt
All reviews
594 total • Write a review
Showing 561 - 570 of 590 reviews
DF
Mário was a great help in guiding me on…
Mário was a great help in guiding me on how to fix the problem I had with my sim card. This definitely encouraged me to stay with Lycamobile and I am not one to usually write reviews, but I was very surprised with the quality of the support.
Date of experience: February 18, 2021
MJ
Eduardo is a great customer support agent
Eduardo Gonçalves is a great asset to any company, especially in customer services. Not only he understood my issue and went above and beyond to have it sorted, as he’s very knowledgeable and polite, as I was a bit upset by the time it took to have a strait forward case resolved. Thank you Eduardo, if it wasn’t for you, I wouldn’t give Lycamobile a second chance as my previous experience with other agents, was very poor! Congrats and keep up the good job!
Date of experience: February 11, 2021
JH
Absolutely amazing costumer service i…
Absolutely amazing costumer service i have ever received from mobile company. Well done lycomobile, great
Date of experience: February 7, 2021
H
Hanon
US
ma carte sim était défectueuse
ma carte sim était défectueuse mais je ne souhaitaispas changer de numéro de téléphone. Lycamobile a demandédes renseignements et fait le nécessaire afin que mon numéro et mon crédit soient transférer vers ma nouvelle carte sim. ce fut réalisé en une semaine.Peut-être un peu long car je possédais déjà une nouvelle une carte SIM.
Date of experience: January 17, 2021
WT
Wilf Ten
US
Excellent service
Making and receiving calls are always trouble free. Their online features are very functional. Whenever support is needed they always react in a proficient and timely manner, always taking seriously into consideration the customers' concern.
Date of experience: January 6, 2021
sm
Mr. Maria Stephen
Mr. Eduardo G, Thank you so much for your help and support. You are awesome and excellent person. You cleared all my problems and worries from my sleepless nights. I am extremely happy and you made my day. Happy blessed New Year to you Regards Maria Stephen
Date of experience: January 5, 2021
YV
Serviço de apoio ao cliente 5 estrelas…
Serviço de apoio ao cliente 5 estrelas prestado pelo Sr. Eduardo Gonçalves em nome do meu fornecedor de rede móvel Lycamobile Portugal. O Sr. Gonçalves destaca-se no atendimento e pela 2ª vez prestou atendimento personalizado que atendeu plenamente as minhas expectativas. Na verdade, foi uma assistência de alto nível, incomum entre as operadoras de telecomunicações do país. Estou muito satisfeito com isso. Parabens pelo o serviço um paço cada vez pelo o seu sonho
Date of experience: December 29, 2020
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.