Doesn't work properly sometimes 😕
Doesn't work properly sometimes 😕
4.1
Great
594 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
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Review summary
Lyca Mobile PT receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Top up happen automatically
Top up happen automatically . Though i already off the auto renew. This is robbery .
O tarifário é apenas para "agarrar"…
O tarifário é apenas para "agarrar" clientes, depois tudo é complicado... O chat vitual não resolve, o atendimento telefónico demora dezenas de minutos,... Os dados são péssimos! Onde os outros operadores têm 5G a Lyca Mobile tem 2G e GPRS... Por isso, não interessa ter 20GB...50GB... porque não consegues usar... enfim, só tenho pena ter colocado a crédito 60€ na conta (para reaver o dinheiro tens de fazer requerimento e esperar pelo menos 7 dias...), senão já tinha deixado a Lyca Mobile há vários meses... Só estou à espera de gastar o dinheiro da conta para passar o número para outro operador.
Network is very poor
Network is very poor
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
lycamobile.pt
All reviews
594 total • Write a review
Showing 521 - 530 of 590 reviews
NF
Cafe com um sorriso
Olá e bom dia, quero agradecer ao Eduardo na Lycamobile Portugal por um atendimento e auxílio muito claro e explicativo, e ainda por cima com muita calma paciência para assistir um Português de manhã ainda por tomar café, hehehe, muito obrigado Eduardo e muito obrigado Lycamobile. Nelson Freire
Date of experience: October 28, 2021
WT
Muito bom o atendimento do Sr Matheus…
Muito bom o atendimento do Sr Matheus Vasques. Muito satisfeito.
Date of experience: October 25, 2021
Ca
A Call Center with human touch.
I have contacted the call center to get explainations on top-ups and bundles. Miguel Silva has been very kind and efficient in geting me out of the dish, showing me and advising me how to do step by step, patiently. He has also set the call center to answer me automatically in english for next times. Great! What I like about lycamobile is that it is easy to speak with someone live, not a robot.
Date of experience: October 22, 2021
JK
Hello
Hello Happy and clear. Dilma Lourenço was very patient and give me a clear information Good job.
Date of experience: October 16, 2021
AW
I had a damaged lycamobile SIM card…
I had a damaged lycamobile SIM card which needed changing but I wanted to keep my existing phone number. I ordered a new card online which came straight away. I then phoned the customer service department and spoke with Eduardo. He was excellent and spoke to me very good English despite me living in Portugal. He explained the change over process to me and was very patient with me despite my lack of technical knowledge. Great service from Eduardo and Lycamobile. I would highly recommend. I've used Lycamobile for years now and I've always found them to be a good mobile company.
Date of experience: October 13, 2021
AI
Mateo = super helpful and patient. Great customer service!
Mateo was super helpful and patient. His English was perfect too and offered great customer service.
Date of experience: October 11, 2021
mf
Excellente agent Dilma
Excellente agent Dilma Lourenço fixed my account was calm and friendly and i want to express my prainse for agent well done.
Date of experience: October 4, 2021
GS
Fui muito bem atendido pelo Sr
Fui muito bem atendido pelo Sr. Matheus Vasques. Tive problema com acesso à internet e ele foi muito solícito, com um conhecimento apurado para sanar meus problemas. Excelente atendimento!
Date of experience: October 1, 2021
JS
Dilma Lourenço the best agent!
Dilma Lourenço quickly helped me and solved my problem in a matter of minutes throughout the chat! Very friendly and effective, he is a great agent! 5 Stars for him for sure!
Date of experience: September 30, 2021
KN
Satisfied Customer support.
Hello good afternoon. I used many network companies but I satisfied Lycamobile. Fast customer service and strong network. Best wishes Lycamobile and Thank you so much Mr Pradeep M.
Date of experience: September 16, 2021
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