Lyca Mobile IE has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
I port-in from 48 to this because I thought i the offer they had was better, the port-in never happened i called them approximately 20 times in 5 days, wrote emails and the never provided me a solution they just stated “they cannot do anything but follow up” AWFUL SERVICE, do not even think to change your provider to this. Highly not recommended it
I'm very disappointed with Lycamobile Ireland. I'm currently on holiday abroad and my phone number has completely stopped working. I have no internet access, can’t make calls, and can’t send or receive texts. Before the recent network update, I never had any issues using my phone abroad – it always worked smoothly. Now I feel completely disconnected, and it’s frustrating and even unsafe not being able to contact anyone. There was no proper warning or help from Lyca, and I still don’t know what I need to do to fix this. I’m also unsure whether the service will automatically start working again once I return to Ireland. Poor service and lack of support. I expected better.
After the recent upgrade, my mobile service has become almost unusable. I barely have internet access—around 90% of the time it's either extremely slow or completely unavailable. Before the upgrade, everything was working fine. On top of that, I sometimes don’t receive calls at all. Instead, I get a message saying I missed a call, even though my phone never rang. This is extremely frustrating, especially when expecting important calls. I emailed Lycamobile customer service two weeks ago, but haven’t received any response. The lack of support is unacceptable. Overall, the service has significantly declined since the upgrade, and it’s causing real inconvenience. I hope these issues are addressed urgently.
I have had recurring issues with Lyca for almost a year now. After the activation process didn´t work and I contacted them via phone (do expect to wait a solid 30min to get through to someone that may or may not be able to help you) they managed to at least get my plan up and running. However since then I have on multiple occasions lost complete connection (signal/internet etc.) for up to 48h in a row. My phone either shows "no sim" or "no signal" and no restart, turning the eSIM on/off or flight mode has helped. I have again tried to call to resolve this to no avail. This is my final straw and I will change provider now.
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The €10 offer from Lyca is a scam. It will force you to pay €20, and their support is unhelpful and unreliable.
Date of experience: May 24, 2025
The €10 promotional plan from Lyca is misleading and appears intentionally set up to fail, resulting in a €20 charge. Their customer service only adds to the frustration with fake promises and no follow-up.
Date of experience: May 24, 2025
The €10/month plan was a complete letdown, compounded by frustratingly unreliable customer service
Date of experience: May 23, 2025
Worst experience with the 10€/month plan and unreliable customer service.
Date of experience: May 23, 2025
Lyca’s €10 promotional plan is misleading, and their customer service is unresponsive and unhelpful.
Date of experience: May 23, 2025
Very poor experience with the €10/month plan, made worse by unresponsive and unreliable customer support.
Date of experience: May 23, 2025
Extremely disappointing experience with the €10/month plan and consistently unreliable customer service.
Date of experience: May 23, 2025
Their 10 euro promo plan is a scam. Not a responsible customer service as well.
Date of experience: May 23, 2025
I would like to thank John for helping me today with a payment failure which lead to several charges on my account. He took the time to check the situation and reviewed the case together with me over the phone and confirmed the necessary actions to solve the issue and refund the extra charges. Great support
Date of experience: May 21, 2025
Pure garbage this will sicken your stomach Auto renew won't go through even do you can see your details are entered in your account,they will blame you instead of helping then they will say we can't help you and it has to be escalated then called back still no help and sorry its the system process,what a load of crap
Date of experience: May 19, 2025
