Lyca Mobile IE has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
I port-in from 48 to this because I thought i the offer they had was better, the port-in never happened i called them approximately 20 times in 5 days, wrote emails and the never provided me a solution they just stated “they cannot do anything but follow up” AWFUL SERVICE, do not even think to change your provider to this. Highly not recommended it
I'm very disappointed with Lycamobile Ireland. I'm currently on holiday abroad and my phone number has completely stopped working. I have no internet access, can’t make calls, and can’t send or receive texts. Before the recent network update, I never had any issues using my phone abroad – it always worked smoothly. Now I feel completely disconnected, and it’s frustrating and even unsafe not being able to contact anyone. There was no proper warning or help from Lyca, and I still don’t know what I need to do to fix this. I’m also unsure whether the service will automatically start working again once I return to Ireland. Poor service and lack of support. I expected better.
After the recent upgrade, my mobile service has become almost unusable. I barely have internet access—around 90% of the time it's either extremely slow or completely unavailable. Before the upgrade, everything was working fine. On top of that, I sometimes don’t receive calls at all. Instead, I get a message saying I missed a call, even though my phone never rang. This is extremely frustrating, especially when expecting important calls. I emailed Lycamobile customer service two weeks ago, but haven’t received any response. The lack of support is unacceptable. Overall, the service has significantly declined since the upgrade, and it’s causing real inconvenience. I hope these issues are addressed urgently.
I have had recurring issues with Lyca for almost a year now. After the activation process didn´t work and I contacted them via phone (do expect to wait a solid 30min to get through to someone that may or may not be able to help you) they managed to at least get my plan up and running. However since then I have on multiple occasions lost complete connection (signal/internet etc.) for up to 48h in a row. My phone either shows "no sim" or "no signal" and no restart, turning the eSIM on/off or flight mode has helped. I have again tried to call to resolve this to no avail. This is my final straw and I will change provider now.
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Bea has been a great support, answered everything patiently and made me understand what I was looking for. Thanks Bea, Appreciate it
Best to be avoided. Have had an awful experience with Lyca. I signed up for their unlimited plan, turned on auto top-up and auto renew and had my card details added. but last month i just received msg from lyca that ur payment was declined due to insufficient balance , but same day i talked with their customer service team and informed them i have enough credit in my account then ,a lady on the phone said ur plan is still activated and we will deduct money today(30.10.2024 at 11:30Pm) to renew your plan. I waited that day but nothing happened and next day i called customer service time and then they have just once answer that if you want to access this plan then I wanted to renew it - and cost would be 100% 20 euro. Jumping from 10 to 20 euro. then i talked with their supervisor and explan everything to her and she told me wait for 24 hour i will check ur case with concern department . after waiting i again call but their answer was same wait .afte waiting one week i again called then men over the phone offered me compensation offer for 10 euro for only one month and after that i have to pay full amount , anyhow i agreed because from last one week i was enable to use services and they are just trying tp prove that its my fault which is not mine as i have enough credit . after that i credit 10 euro my account on last friday and call back them to activate the plan then they said you have to wait for one day and we will activate .i waited one day and saturday again called them to inform that it is not activated then they again said wait for another 2 hours and it was going on till saturday 6PM again and again that you have to wait 2 hours. today again i called them and they said you have to wait another 24 hours . Its vary shocking that from last 15 days customer is chasing but they dont have any care .more over when i asked them to talk with supervisor they put my call on hold and nobody answer back . terrible customer service . still waiting for solution .
Best to be avoided. Have had an awful experience with Lyca. I signed up for their unlimited plan, turned on auto top-up and auto renew and had my card details added. Lo and behold I receive a message to say as I didn't renew the package I have lost access to it and if I wanted to renew it - I could at 100% cost increase. Jumping from 10 to 20 euro. Sent email to find out what was going on and no reply. Switched to different provider. Sometimes you really do get what you pay for. Avoid.
LycaMobile is good as it has a good coverarge across Ireland and cost effective Plan. Was having customer chat with Bea and she is excellent. Helped me throught the process of porting my physical sim to e-sim and then porting my original number to it.
