Lyca Mobile IE has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
I port-in from 48 to this because I thought i the offer they had was better, the port-in never happened i called them approximately 20 times in 5 days, wrote emails and the never provided me a solution they just stated “they cannot do anything but follow up” AWFUL SERVICE, do not even think to change your provider to this. Highly not recommended it
I'm very disappointed with Lycamobile Ireland. I'm currently on holiday abroad and my phone number has completely stopped working. I have no internet access, can’t make calls, and can’t send or receive texts. Before the recent network update, I never had any issues using my phone abroad – it always worked smoothly. Now I feel completely disconnected, and it’s frustrating and even unsafe not being able to contact anyone. There was no proper warning or help from Lyca, and I still don’t know what I need to do to fix this. I’m also unsure whether the service will automatically start working again once I return to Ireland. Poor service and lack of support. I expected better.
After the recent upgrade, my mobile service has become almost unusable. I barely have internet access—around 90% of the time it's either extremely slow or completely unavailable. Before the upgrade, everything was working fine. On top of that, I sometimes don’t receive calls at all. Instead, I get a message saying I missed a call, even though my phone never rang. This is extremely frustrating, especially when expecting important calls. I emailed Lycamobile customer service two weeks ago, but haven’t received any response. The lack of support is unacceptable. Overall, the service has significantly declined since the upgrade, and it’s causing real inconvenience. I hope these issues are addressed urgently.
I have had recurring issues with Lyca for almost a year now. After the activation process didn´t work and I contacted them via phone (do expect to wait a solid 30min to get through to someone that may or may not be able to help you) they managed to at least get my plan up and running. However since then I have on multiple occasions lost complete connection (signal/internet etc.) for up to 48h in a row. My phone either shows "no sim" or "no signal" and no restart, turning the eSIM on/off or flight mode has helped. I have again tried to call to resolve this to no avail. This is my final straw and I will change provider now.
No description available yet.
Website
lycamobile.ie1,000 total • Write a review
Marie was really helpful, she assisted me in my issue and resolved it. Thanks
Have been facing the same issue over and over again. Any bundle you recharge is always set to auto renew even after disabling it. Lyca somehow always keeps it on. and on requesting it to disable later on, its still in pending state and never gets disabled. My balance kept deducting. Thus had to reach out to customer service. I reached out to customer support with whom I had a chat where she disabled the bundle, returned my balance and took a complaint against it. But the same thing again happened next day.. the Topup Balance again got deducted for Bundle Pack.. Pathetic service by Lyca Mobile. Have been reaching out to them daily thrice but to no help. DONT BUY LYCA !!
patricia was great! im waiting for my old number. thanks patricia!
I was assisted by mari and she is excelent.Her patience is really commendable.i really appreciate
I've ordered a bundle Go unlimited on-line on the 25th October and still haven't received it. When I called to the customer service a lady told me it has been activated. I asked to block it as I was not using it and asked to cancel the order and make a refund. The lady had a terrible accent and I asked her to repeat her reply, she lost her temper and just finished the call. The lowest level of customers' service ever. I don't recommend this company.
