Lyca Mobile IE has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
I port-in from 48 to this because I thought i the offer they had was better, the port-in never happened i called them approximately 20 times in 5 days, wrote emails and the never provided me a solution they just stated “they cannot do anything but follow up” AWFUL SERVICE, do not even think to change your provider to this. Highly not recommended it
I'm very disappointed with Lycamobile Ireland. I'm currently on holiday abroad and my phone number has completely stopped working. I have no internet access, can’t make calls, and can’t send or receive texts. Before the recent network update, I never had any issues using my phone abroad – it always worked smoothly. Now I feel completely disconnected, and it’s frustrating and even unsafe not being able to contact anyone. There was no proper warning or help from Lyca, and I still don’t know what I need to do to fix this. I’m also unsure whether the service will automatically start working again once I return to Ireland. Poor service and lack of support. I expected better.
After the recent upgrade, my mobile service has become almost unusable. I barely have internet access—around 90% of the time it's either extremely slow or completely unavailable. Before the upgrade, everything was working fine. On top of that, I sometimes don’t receive calls at all. Instead, I get a message saying I missed a call, even though my phone never rang. This is extremely frustrating, especially when expecting important calls. I emailed Lycamobile customer service two weeks ago, but haven’t received any response. The lack of support is unacceptable. Overall, the service has significantly declined since the upgrade, and it’s causing real inconvenience. I hope these issues are addressed urgently.
I have had recurring issues with Lyca for almost a year now. After the activation process didn´t work and I contacted them via phone (do expect to wait a solid 30min to get through to someone that may or may not be able to help you) they managed to at least get my plan up and running. However since then I have on multiple occasions lost complete connection (signal/internet etc.) for up to 48h in a row. My phone either shows "no sim" or "no signal" and no restart, turning the eSIM on/off or flight mode has helped. I have again tried to call to resolve this to no avail. This is my final straw and I will change provider now.
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Great customer service! I spoke with Patricia, and she was very helpful in solving my issue.
Date of experience: December 5, 2024
Very bad experience after moving from different mobile provider. I wanted to keep my phone number, did the number transfer and started receiving messages from Lycamobile that I don't have sufficient top up, yet, I have just purchased it. When I called the customer service they said I shouldn't be receiving these messages as there is no reason for it. No resolution either so I had to block these numbers to stop receiving the messages. 1 month later the top up wasn't charged from my account even though I have confirmed automatic renewal. I have a proof in the email but it wasn't accepted by the customer service. Yet they have told me that I have not set it up and if I want to continue with the program I have signed up for I have to pay full price now as I am no longer new customer. It is very disappointing that no one can see any solution and they are not even willing to. My daughter also has Lycamobile so here are 2 customers moving to another provider. Very, very disappointing..
Date of experience: December 4, 2024
US
I was happy with the services from Lyca! Especially the eSim was super easy to setup and use and for a good price. Also, would like to thank Patricia, she was very helpful and kind in resolving my issue efficiently and timely. Thank you for your support and time!
Date of experience: December 4, 2024
US
Patricia was incredibly helpful in resolving my issue quickly and efficiently. She guided me through the process with clear instructions and made everything easy to understand. I truly appreciate her patience and professionalism.
Date of experience: December 2, 2024
I got a reference to transfer my credit balance. They promised it will be done in 24 to 48 hours, even after almost more than a month, its not done, still waste time calling them. Poor customer service. Similar experience while transfer my number to esim as well. Never recommend to join Lycamobile.
Date of experience: November 30, 2024
New update I still didn't managed to get my SIM card unblocked and as I mention below Im pregnant and I cant risk any longer .I moved to difrent mobile company.I don't recomend Lyca to anyone.They are not reliable at all you cant trust this company
Date of experience: November 30, 2024
What an awful entrapment experience with Lycamobile. Don't use this "service". We were traveling in Ireland and signed up for one month of Lycamobile's international coverage. Since then they have billed us monthly for the past six months! Regretfully I did not keep their information at the time of signup. This would have included a lycamobile phone number and a sim card number. I never used the service. Not once. With the recurring charges I tried to stop them on line. Can't get into my account without the phone number or sim card. (Though they have no trouble billing me.) I called them (keep in mind there is a huge time difference resulting repeatedly in "our office closed".). Ultimately they said I need to give them my full name, birthday, last four digits of the credit card, Lycamobile number, and SIM number. I sent all that I could but of course could not give the Lycamobile phone number or SIM. When finally I reached a live person he repeatedly told me he needed my lycomobile phone number before he could help me. I repeatedly told him I did not have the number or the sim card. He was on infinite automatic replay! Finally he said I could send recepts. I sent a copy of my credit card recepts. Then I got a scam like message from Lycamobile that they want "the last four digits of (my) credit card". Next line, they want the first six digits of my credit card! With this batantly offensive request I have now had to cancel my credit card to get a new number and stop lycamobile's stubborn, unethical billings and stonewalling. Terrible customer service, unethical billing, deliberate stonewalling , circular argumentation.
Date of experience: November 29, 2024
Patricia made it quick and easy, hassle free.
Date of experience: November 27, 2024
