Lyca Mobile IE has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
I port-in from 48 to this because I thought i the offer they had was better, the port-in never happened i called them approximately 20 times in 5 days, wrote emails and the never provided me a solution they just stated “they cannot do anything but follow up” AWFUL SERVICE, do not even think to change your provider to this. Highly not recommended it
I'm very disappointed with Lycamobile Ireland. I'm currently on holiday abroad and my phone number has completely stopped working. I have no internet access, can’t make calls, and can’t send or receive texts. Before the recent network update, I never had any issues using my phone abroad – it always worked smoothly. Now I feel completely disconnected, and it’s frustrating and even unsafe not being able to contact anyone. There was no proper warning or help from Lyca, and I still don’t know what I need to do to fix this. I’m also unsure whether the service will automatically start working again once I return to Ireland. Poor service and lack of support. I expected better.
After the recent upgrade, my mobile service has become almost unusable. I barely have internet access—around 90% of the time it's either extremely slow or completely unavailable. Before the upgrade, everything was working fine. On top of that, I sometimes don’t receive calls at all. Instead, I get a message saying I missed a call, even though my phone never rang. This is extremely frustrating, especially when expecting important calls. I emailed Lycamobile customer service two weeks ago, but haven’t received any response. The lack of support is unacceptable. Overall, the service has significantly declined since the upgrade, and it’s causing real inconvenience. I hope these issues are addressed urgently.
I have had recurring issues with Lyca for almost a year now. After the activation process didn´t work and I contacted them via phone (do expect to wait a solid 30min to get through to someone that may or may not be able to help you) they managed to at least get my plan up and running. However since then I have on multiple occasions lost complete connection (signal/internet etc.) for up to 48h in a row. My phone either shows "no sim" or "no signal" and no restart, turning the eSIM on/off or flight mode has helped. I have again tried to call to resolve this to no avail. This is my final straw and I will change provider now.
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US
Worst customer service on this planet I’ve been contacting them about an issue which they keep replying "Our technical team is still trying to fix the issue". It’s been two weeks now and it’s not the first time they aren’t able to help you.
Date of experience: December 12, 2024
Patricia helped me with my support request.
Date of experience: December 12, 2024
I spoke to Bea she helped me. She solved my problem
Date of experience: December 11, 2024
I hot an agent named bea. Amd was very helpful. She gave me instant reply and solved my issue within minutes. Thanks to her.
Date of experience: December 11, 2024
Patricia was very helpful and efficient and solved my concerns
Date of experience: December 10, 2024
Great customer service and prompt responses.
Date of experience: December 6, 2024
US
quick and helpful response ensuring i will not be billed any further due to cancelling my auto renewal. I have taken off autorenewal months ago and patricia reassures me that no further money will be deducted from my account and has even helped with a 25 euro refund. many thanks
Date of experience: December 5, 2024
I AM VERY HAPPY WITH THE PROMPT ATTENTION I HAD THIS MORNING WITH YOUR STAFF BEA AND HER CUSTOMER FRIENDLY ATTITUDE AND AT THE SAME TIME ADDRESSING MY COMPLAIN ON SIM SERVICES IN NO TIME. THIS IS VERY IMPRESSIVE.KEEP IT UP
Date of experience: December 5, 2024
