Lyca Mobile IE has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
I port-in from 48 to this because I thought i the offer they had was better, the port-in never happened i called them approximately 20 times in 5 days, wrote emails and the never provided me a solution they just stated “they cannot do anything but follow up” AWFUL SERVICE, do not even think to change your provider to this. Highly not recommended it
I'm very disappointed with Lycamobile Ireland. I'm currently on holiday abroad and my phone number has completely stopped working. I have no internet access, can’t make calls, and can’t send or receive texts. Before the recent network update, I never had any issues using my phone abroad – it always worked smoothly. Now I feel completely disconnected, and it’s frustrating and even unsafe not being able to contact anyone. There was no proper warning or help from Lyca, and I still don’t know what I need to do to fix this. I’m also unsure whether the service will automatically start working again once I return to Ireland. Poor service and lack of support. I expected better.
After the recent upgrade, my mobile service has become almost unusable. I barely have internet access—around 90% of the time it's either extremely slow or completely unavailable. Before the upgrade, everything was working fine. On top of that, I sometimes don’t receive calls at all. Instead, I get a message saying I missed a call, even though my phone never rang. This is extremely frustrating, especially when expecting important calls. I emailed Lycamobile customer service two weeks ago, but haven’t received any response. The lack of support is unacceptable. Overall, the service has significantly declined since the upgrade, and it’s causing real inconvenience. I hope these issues are addressed urgently.
I have had recurring issues with Lyca for almost a year now. After the activation process didn´t work and I contacted them via phone (do expect to wait a solid 30min to get through to someone that may or may not be able to help you) they managed to at least get my plan up and running. However since then I have on multiple occasions lost complete connection (signal/internet etc.) for up to 48h in a row. My phone either shows "no sim" or "no signal" and no restart, turning the eSIM on/off or flight mode has helped. I have again tried to call to resolve this to no avail. This is my final straw and I will change provider now.
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Karl was excellent to guide me to open a report. He was kind professional and polite. Excellent service
Date of experience: March 20, 2025
Kail gave me a good listening ear and attended to my inquiry promptly, I am very satisfied with the service rendered. thank you LycalMobile
Date of experience: March 19, 2025
I'd give it 0 stars if I could. Honestly they're the worst mobile network. The customer care service non existent. I've been stuck on emergency calls for the past week with no service. Like I really detest them. When Im in the UK I don't have any coverage outside of London. It's a bloody disgrace. Avoid them like the plague they are.
Date of experience: March 18, 2025
Worst server ever Recharged for 28 days of 20 euro It expires on 21 march its since 1 week noo network
Date of experience: March 18, 2025
Miss Bien excellent in her job. Thanxs Management is to look on why after topping up bundle it show fail transaction buy actually when thru. That is reason why it double charge and this is the first n it happening for years.
Date of experience: March 14, 2025
I had an issue as I lost my sim card. Karl was very helpful and in less than 5 minutes he swap my old number to a new sim card. Excellent service! I really appreciate I could keep my old number. I am very thankful. I am MariadeLourdes but the review will be on my daughter’s name
Date of experience: March 13, 2025
Karl was very easy to deal with
Date of experience: March 11, 2025
US
I ordered an esim as I believed that my phone could work with them. I discovered that this was not the case and contacted Lyca to ask if I could be provided with a physical sim. This was not feasible so a refund is being processed.
Date of experience: March 11, 2025
