This is a neverending scam. They talked me into deleting my first review, but I have to leave another one, because it is the ONLY way to get this company's attention.
First, they scam you into switching to them promising wi-fi calling, which is a scam because it won't work in roaming.
Second, nothing will work in roaming. I signed up for a plan that initially was supposed to work in all-world roaming, that was a scam (it did not, then Lyca failed to renew it, then for some reason I had two plans, all the while there was zero customer service, in the end I was double paying and nothing worked).
I have been in the US three monthis and NOTHING works despite having signal.
It is ALL LIES.
I cannot even check my UK voicemail! Havent been able to in 3 months.
This is an abject disaster.
I topped up my account with credit (which they scam you into doing, making you believe that it will make roaming work) and restarted my phone, but I still can't even return a UK text.
I have signal -I receive texts, I justcan't respond because Lyca has no roaming.
This company is a plague.
The first thing I am doing back in the UK is getting as far away from them as I can.
ps Support is also a scam, obviously I can't actually call (and I already know they do not have live agent support for PAYG, that is also a lie); i tried app chat and no one ever joined it despite hours of waiting, i sent email and no response. They ONLY ever respond to Trustpilot reviews (guys, to save you time, I just want £10 refund for my top up since I was clickbaited into it by false promises of non-existent "roaming").
PS. Oh! Now they are also lying AND stealing!! Of course!! Their site says roaming in the US text to the UK is 2p. Nope! After 12 hours I managed to send a few sms and got charged 49p for each, eg 24 times the advertised rate! They charge for texts in roaming same as for calls. Do not believe a word they say.
