Edmund was a big help in assisting me…
Edmund was a big help in assisting me to setup my Lyca prepaid SIM and convert it to eSIM. He guide me from start to finish.
4.4
Great
235 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Lyca Mobile NO receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
✨
Based on reviews, created with AISee what reviewers are saying
It was a bit of a struggle to get…
It was a bit of a struggle to get everything working, but the service was solid and I appreciated Edmund's help in activating my sim card.
My guy Edmund was very pleasant to…
My guy Edmund was very pleasant to speak to and made the experience much much easier than going to the store
I want to highlight the excellent…
I want to highlight the excellent service provided by Edmond during a recent customer interaction. When he received a call from a me seeking assistance of my subscription, he responded with professionalism, empathy, and clarity. He took the time to listen attentively, asked the right questions, and guided me through the necessary steps in a calm and reassuring manner. What truly stood out was his ability to simplify complex information, making it easy for me to understand their options. His patience and dedication left a positive impression and demonstrated a strong commitment to customer satisfaction. Edmond is an asset to the team, and his approach reflects the high standards of service we strive to maintain. Keep up the great work!
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
lyca-mobile.no
All reviews
235 total • Write a review
Showing 81 - 90 of 231 reviews
AY
Don't trust them.
They took money to switch from physical sim to e-sim although they said they would not. The functionality of switching from physical sim to e-sim that they offer on the online services web site does not work. So, I wrote to them about the matter. They did not reply quickly so, I also called them. They said I needed to buy a bundle with e-sim. Then they would move my number to this e-sim. In the meantime, they answered my mail similarly with addition of that they would return the amount paid for the bundle. Then I bought the least expensive bundle with e-sim. I called them, and they asked me to register the e-sim with the same information my current number is registered with. I did that, and they moved the number to this e-sim. However, when I asked for the refund for the unused bundle, they said that the bundle was activated and they could not do anything about this, and they could not return the amount paid for it. The customer-care just sucks. They have written that they would return. And then they wrote that they could not. They are all in the emails and the phone calls' records (if they do). They could simply check the mails and see that I was right. UPDATE: Finally they refunded. This first started on the 26th of January. They were able to finally refund this on the 21st of February. I would not have gone after this for almost one month if I was not promised a refund. I now set this as two stars (it was one). I still don't recommend them since they could make this process much much much easier and with less headache. I had to write this to here to make things happen.
Date of experience: February 14, 2024
AP
I've lost my sim card I've tried to get…
I've lost my sim card I've tried to get it back non of the stuff help me but only one person MS. JAENA 38627 she helped me thank you so much you are my life saver ❤️
Date of experience: February 9, 2024
SJ
Thank You Miguel for guiding me how to…
Thank You Miguel for guiding me how to register to the website. A very helpful & trust worthy guy! Greetings from a happy costumer!
Date of experience: February 6, 2024
LA
Thank you Miguel for helping me to…
Thank you Miguel for helping me to follow up my transfer w/my old number to my New Lyca sim card:)
Date of experience: January 31, 2024
D
Dennis
US
Lots of small issues
Once you have received your sim card you can easily use the app or website to buy extra packages and credit. However my experience activating the sim wasn’t great and I was unable to register the initial package I purchased. Their customer support isn’t the best and even though I asked for a refund they seem unable to read my emails and keep responding that the package activation code had been sent. I guess 299 nok isn’t the worst to lose, but it does make me a little disappointed. During the release of their new app and website last month they also managed to cancel my auto renewal which left me without service till I figured our what was going on.
Date of experience: December 12, 2023
LM
The worst of all...
The worst of all... I purchased a black friday offer (esim+ 15gb bundle) on Sunday, November 26th and got the activation email with the QRcode. I did everything as said, and I got the message confirmation of my line, but still, I was unable to do call/text or use internet data. I called your helpline on Monday morning where they told me that an email would be send in 48h with an activation code for the bundle - this never arrived. I call Wednesday again and it’s still unsolved, and the girl told me that she would send the case to the supervisor and I would have to wait 48h again! It’s been 5 days already that I can’t call/text or use data on my phone. Today (Friday) I ask the cancellation of the deal and to get my money back and they told me I needed to wait 14 days. It's the worse mobile network I've ever deal with. Edit: I replied the trustpilot email but still have no answers back :/
Date of experience: December 1, 2023
RD
Vær forsiktig
Jeg bestilte en simkort og en mobilabonnement 2 måneder siden allerede og ventet på min Simkort...Jeg fikk ingen ting og når jeg ringer dem, de finner ikke min transaksjon. Så jeg betalte 199kr for ingen ting og de stoppet å svare på e-postene mine...
Date of experience: November 23, 2023
R
Richy
US
Nightmare to speak deal with, do not be fooled
Nightmare to speak to. Tried to call the number just get a machine. Useless. Need a question answered. If you want to reply to me please provide a contact telephone number. Not an email. Just received my parcel from Lyca mobile, totally useless as I thought, sent me a sim and I ordered and Esim, 3 days later and still nothing of any use!. Waste of time and effort. One phone calll would have resolved all of this. Worse than Evri (Hermes) in my opinion and that's saying something. Trying to cancel order, no reply to any email, phone number they give is pointless. I would not use this company again if you paid me! Do no be lulled by the pointless contact email they have added to these comments, they just do not reply.
Date of experience: September 29, 2023
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.