Lyca Mobile NO
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Don't trust them.
They took money to switch from physical sim to e-sim although they said they would not. The functionality of switching from physical sim to e-sim that they offer on the online services web site does not work. So, I wrote to them about the matter. They did not reply quickly so, I also called them. They said I needed to buy a bundle with e-sim. Then they would move my number to this e-sim. In the meantime, they answered my mail similarly with addition of that they would return the amount paid for the bundle. Then I bought the least expensive bundle with e-sim. I called them, and they asked me to register the e-sim with the same information my current number is registered with. I did that, and they moved the number to this e-sim. However, when I asked for the refund for the unused bundle, they said that the bundle was activated and they could not do anything about this, and they could not return the amount paid for it. The customer-care just sucks. They have written that they would return. And then they wrote that they could not. They are all in the emails and the phone calls' records (if they do). They could simply check the mails and see that I was right. UPDATE: Finally they refunded. This first started on the 26th of January. They were able to finally refund this on the 21st of February. I would not have gone after this for almost one month if I was not promised a refund. I now set this as two stars (it was one). I still don't recommend them since they could make this process much much much easier and with less headache. I had to write this to here to make things happen.